Electrical Support Engineer

We are recruiting on behalf of a well-established engineering business that designs and manufactures specialist scientific and industrial instruments sold worldwide., * Provide technical support to customers via phone, email, and remote tools

• Diagnose and resolve hardware and software issues efficiently
• Act as a key technical contact throughout the customer lifecycle
• Support sales activity with technical input, documentation, and cost estimates
• Carry out root cause analysis and implement preventative solutions
• Deliver training and guidance to customers and internal teams
• Assist with testing of new products prior to release
• Maintain accurate records within the support/ticketing system
• Work closely with engineering and service teams to improve products

Do you have experience in Technical support?, * Degree (or equivalent experience) in Electronics or a related discipline

• Strong knowledge of analog and digital electronics (essential)
• Excellent communication and interpersonal skills
• Self-motivated with the ability to work independently
• Experience in technical support, troubleshooting, or a similar role
• Comfortable working with customers and internal stakeholders

Pulled from the full job description

• Free parking
• Company pension
• Discounted gym membership
• Company events
• On-site parking, * 25 days holiday plus bank holidays
• Christmas shutdown
• Workplace pension scheme
• Half-day finish on Fridays
• Free on-site parking
• Discounted gym membership (WorkFit programme)
• Company social events