2nd Line IT Engineer

As a 2nd Line IT Engineer at Akita, you will: o Be an experienced member of the technical team and your technical aptitude will add value in this multi-faceted role. o Perform duties that include ticket support on Service Desk, and hardware maintenance. o Attend client sites as and when required to fulfil the requirements of proactive and reactive troubleshooting. o Have a diligent approach that achieves a long term and cost-effective result for our clients. o Thrive on imparting your technical knowledge to others and will relish the opportunity to mentor junior engineers. o Demonstrate a professional, respectful, and proactive approach to customer service. o Have the technical knowledge to make recommendations to clients, suggesting genuine system improvements and upgrades. o Bring an in-depth knowledge of Windows technologies, such as Windows Server and Desktop operating systems. o Demonstrate a logical and methodical approach to troubleshooting, thinking outside the box to reach the best resolution., We are passionate about the professional development of employees and support this in a number of ways. Paths for development vary for every individual as they are tailored to the business needs, the employee's goals, and their existing skillsets. It may be appropriate to utilise internal training, external training, professional qualifications - or a mixture of all three!

How does Akita stay competitive in the IT industry? As a fast-paced MSP, it's difficult not to stay abreast of new technologies! With a wide array of clients, it's important we keep an up to date knowledge on new and upcoming technologies to ensure we can meet their needs. We conduct market research to maintain an awareness of products that may not yet be on the market, to ensure we can put in place the training and accreditations ahead of time.

What is the onboarding process for new IT team members? We have a comprehensive onboarding programme for every new starter. Besides the team-specific onboarding process for a new starter, every individual that joins Akita will have 9 introductory meetings with Directors and Head of Department. It's important they understand the wider business, and how their role fits into the bigger picture. This is supported by a meeting about Health and Safety, and a detailed HR induction to better understand the Company's Employee Handbook.

How does Akita promote diversity and inclusion within the IT department? We have an Equal Opportunities Policy and ensure incoming and existing employees are asked about reasonable adjustments that may support them to perform their role. We believe that every employee has the right to work in an environment that is free from bullying, harassment and victimisation, and regularly review the information we hold on this.

How does Akita welcome feedback from employees? Employees are encouraged to raise feedback in 1:1s with their line manager but we recognise some people may not always feel comfortable speaking up. That is why we have a virtual suggestion box, which is entirely anonymous, to capture feedback or suggestions as and when they arise. We also conduct employee surveys, and hold regular Q&A sessions with the Managing Director.

Our Values Akita is invested in our customers, invested in our services, and invested in our people for the long term. We recognise that our employees are key assets and we value our team spirit. We look to recruit enthusiastic and professional candidates who are respectful to customers and colleagues. We also look for ambition, rewarding those that demonstrate passion and aptitude with new opportunities and responsibilities. As an organisation, protecting the environment and helping the wider community are also built into our values. We're committed to sustainability and working towards becoming carbon neutral by 2025. Meanwhile, we are constantly working on our corporate social responsibility, from supporting charities to working with local youth sports. We are also a Disability Confident employer.

We're looking for an engineer with a good level of previous experience to support our helpdesk and project teams., o Windows Server 2003-2022 o Windows Desktop XP-11 o Hosted Desktop and Terminal server farm setups o Office 365 tenant setup and administration o VMWare/Hyper-V administration o Strong networking capabilities (DNS, routing, switching etc) o VoIP knowledge, preferably 3CX, o Exposure to Cisco/Draytek firewalls and routers o Apple products and support o Azure AD, Intune and Defender knowledge o Group Policy administration o Exposure to Ubiquiti / Cisco Wireless o Previous MSP experience o Recognised accreditations (CompTIA, Apple, Microsoft), The successful candidate will demonstrate: o A logical, methodical approach to the task at hand o A willingness to learn and teach o Excellent documentation and communication skills o High standards of customer service o A personable nature o A keen level of attention to detail o A history of being a proven self-starter Please note: This role is based in Kent. Applicants must hold a full valid driving licence and be able to commute to our Wrotham office daily. To apply, please submit your CV via our Careers portal