I.T. Manager

The IT Manager is responsible for overseeing all day-to-day technology operations across the organization, ensuring systems are secure, scalable, and aligned with business objectives. This role manages day-to-day IT support, infrastructure, Microsoft 365 environments, vendor relationships, and strategic technology initiatives across corporate and franchise locations.

The IT Manager will lead day-to-day operations, drive efficiency, and support the company's growth through reliable and innovative technology solutions., * Oversee daily IT operations, including helpdesk, endpoint management, and user support

• Ensure timely resolution of tickets and maintain SLAs
• Ensure timely device
• Manage onboarding/offboarding processes for all employees and franchise users
• Maintain documentation for systems, processes, and troubleshooting procedures

Infrastructure & Systems Management

• Manage Microsoft 365 (Entra ID, Exchange, SharePoint, Teams)
• Manage endpoint devices (Windows, macOS, mobile via Intune)
• Maintain hardware
• Maintain network infrastructure (firewalls, switches, VPNs)
• Monitor system performance, uptime, and reliability
• Implement backup, disaster recovery, and business continuity plans

Security & Compliance

• Enforce security policies including MFA and conditional access

• Monitor for threats and respond to incidents

• Ensure compliance with company policies and regulations

• Conduct periodic audits of user access and systems

• Assist IT Leadership with annual audits

Vendor & Asset Management

• Manage vendor relationships
• Oversee purchasing and lifecycle of IT assets
• Evaluate and implement new technologies

Travel & Off-Site Work

• This position requires up to 10% non-local travel annually
• This position may require traveling to multiple locations

Franchise & Multi-Location Support

• Support IT across multiple locations
• Standardize systems and security
• Assist non-technical stakeholders

Team Leadership

• Manage and mentor IT staff
• Assign tasks and track performance
• Promote accountability and improvement

• 3-7+ years of IT experience

• Strong Microsoft 365 experience

• Experience in Physical Device Management

• Remote Endpoint management (Intune, N-Able, or Similar)

• Networking fundamentals

• Experience with ticketing systems

• Able to lift objects up to ~50lbs

• Active Drivers License

• Reliable Transportation

Preferred Qualifications

• Multi-location environment experience
• Azure or Power Platform experience
• Cybersecurity knowledge
• PowerShell or scripting experience
• Vendor and budget management
• A+, Sec+, Net+ and/or other comparable certifications, * Problem-solving and troubleshooting
• Strong communication skills
• Task prioritization
• Leadership
• Strategic thinking