Identity & Access Management Operations Analyst

The IAM Analyst will be responsible for executing access provisioning and deprovisioning. This includes troubleshooting various access issues and discrepancies. The analyst will be responsible for managing a ticketing system queue and complete tickets with quality and within SLA. The IAM Team is highly collaborative, and it is common for our associates to step out of their normal role when assistance is needed., Expert level of knowledge and applied expertise in server and desktop operating systems (Windows, Exchange, Active Directory, SQL, ServiceNow, Mainframe and application etc.), * Ensure standard operating policy and procedures are followed for each transaction.

• Promptly handle all escalations ensuring customer satisfaction.
• Meet all required SLAs for activity closure.
• Provide troubleshooting skills to identify access related issues.
• Assisting stakeholders in identifying, initiating, and tracking corrective actions to address anomalies.
• Contribute and collaborate with various IAMops for continuous improvement.
• Ability to learn new procedures when new systems, tools, applications are onboarded to the IAM ecosystem

Bachelor's Degree in related fields or compensating experience., * Three to five years of queue management experience.

• Good communication (written and verbal) and interpersonal skills
• Self-driven and Proactive mindset and actions.
• Reliable time management and organization skills
• Demonstrates the ability to convey technical information to findings in simple language
• The ability to multi-task in a high-pressure environment
• Thorough knowledge of Active Directory (AD) needed.
• General knowledge of ServiceNow ticketing systems
• Knowledge of Microsoft Exchange needed
• Creates, maintains, and disables user access within various technologies and systems, including but not limited to: Active Directory, SQL, Exchange and other MUFG applications.

Tuition reimbursement, Paid parental leave, Parental leave, Health insurance, Retirement plan, Paid holidays, * The typical base pay range for this role is between $45 per hour - $59 per hour depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below.

MUFG Benefits Summary

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws (including (i) the San Francisco Fair Chance Ordinance, (ii) the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, (iii) the Los Angeles County Fair Chance Ordinance, and (iv) the California Fair Chance Act) to the extent that (a) an applicant is not subject to a statutory disqualification pursuant to Section 3(a)(39) of the Securities and Exchange Act of 1934 or Section 8a(2) or 8a(3) of the Commodity Exchange Act, and (b) they do not conflict with the background screening requirements of the Financial Industry Regulatory Authority (FINRA) and the National Futures Association (NFA). The major responsibilities listed above are the material job duties of this role for which the Company reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of conditional offer of employment, if any.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world. With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career. Join MUFG, where being inspired is expected and making a meaningful impact is rewarded. The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.