Virtual Technician

The Virtual Technician is responsible for providing expert technical support to customers by diagnosing and resolving complex issues remotely. Leveraging in-depth knowledge of the RT equipment, the Virtual Technician guides customers through troubleshooting steps and ensures issues are resolved efficiently without the need for an on-site technician visit., * Perform advanced remote diagnostics and troubleshooting.

• Communicate technical solutions clearly to customers.
• Escalate unresolved issues to field technicians, as necessary.
• Document all actions taken in Salesforce.

Schedule :

Tuesday, Wednesday, Thursday, Friday

4x10s

10 am start

This role requires a deep understanding of RT's equipment, problem-solving skills, and the ability to communicate effectively with customers to ensure their issues are resolved., * Technical Expertise

• Proven experience as an RT Technician or Technical Support with a strong understanding of RT's equipment and troubleshooting procedures.

• Problem-Solving and Communication Skills

• Ability to think critically and solve complex technical issues effectively.
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical customers.

• Customer Service Skills

• Ability to work well within a team and collaborate with different departments to resolve customers issues.

• Work Environment

• Quiet, comfortable space to work in.
• Reliable ethernet internet connection.

Our employees are the foundation of our success and we take care of them! Our comprehensive benefits include professional development, competitive health care coverage, incentives and a healthy work and life balance. We've cultivated an award-winning workplace for driven team members who enjoy a fast pace and rapid growth balanced by a flexible and supportive environment. We've earned recognition as a "Best Place to Work," by the Minneapolis/St. Paul Business Journal along with The Minnesota Work Life Champions Award while consistently earning a spot on Minnesota's Fastest Growing Companies list. In addition, we've earned numerous awards from our customer base who consider Restaurant Technologies a valued strategic partner.

Restaurant Technologies is the leading provider of highly innovative and value-enhancing bulk cooking oil management services to the food service industry. Our solution is environmentally sound, highly efficient and creates a safer, more productive work environment for restaurant personnel. With over 35,000 existing customers we are an established, profitable mid-sized company poised for double-digit growth in the coming year. We are headquartered in suburban Minneapolis, Minnesota with a growing number of sites strategically located across the U.S. serving over 41 metropolitan markets.