Information Technology Support Specialist

• Analyze business and user needs from team members and customers; recommend and implement effective technical solutions.
• Troubleshoot and resolve hardware, software, network, and operating system issues in a timely manner.
• Install, configure, connect, and maintain computer hardware, software, networks, and peripherals.
• Provide onboarding and orientation for new employees, including setting up emails, Ring Central phone lines, system access, and other company platforms.
• Manage and support internal office phones, internet, cloud services, and cell phone needs as required.
• Monitor and enforce technology security best practices, with a strong focus on cyber and email security.
• Maintain accurate inventory of all technology hardware, software licenses, and IT resources.
• Support CRM and ERP systems, with primary emphasis on Salesforce CRM used across most subsidiaries.
• Collaborate with the head of E-Commerce to support Shopify system functionality and growth initiatives.
• Identify opportunities to streamline information flows and recommend software platforms or upgrades to drive efficiency and business growth.
• Manage relationships with external IT vendors and service providers.
• Prepare and monitor annual CAPEX and OPEX budgets for IT; provide regular reporting.
• Be proactive in identifying technical upgrades, security enhancements, and system improvements.
• Periodic travel required to support operations (primary locations: South Carolina, North Carolina, Michigan, Wisconsin, Florida; additional as company grows).

• Minimum 8 years of relevant hands-on experience in Information Technology support or administration.
• Bachelor's Degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Demonstrated experience with current technologies, tools, and best practices.

Preferred Knowledge and Skills:

• Strong proficiency in Microsoft Office suite (Excel, Word, PowerPoint, Outlook).
• Expertise in computer hardware/software troubleshooting, network administration, and security (including viruses, email, and cyber threats).
• Administrative or support experience with any of the following: Salesforce CRM, Sage 50/Mysis (on-site server and cloud preferred), Shopify, MS Office, Adobe, SolidWorks, AutoCAD, or similar tools.
• Familiarity with VoIP phone systems (e.g., Ring Central), email setup, and cloud/internet service management.

Required Personal Skills and Attributes:

• Excellent analytical, problem-solving, and decision-making abilities.
• Strong verbal and listening communication skills; solutions-oriented mindset.
• Reliable, proactive, detail-oriented, and able to work independently with minimal supervision.
• Good judgment and logical approach to technical challenges.

401(k), Health insurance, Paid time off, Flexible spending account, Life insurance, Disability insurance, Paid holidays, * Medical, Life, and Short-Term Disability insurance

• Paid Time Off (PTO) and Paid Holidays
• 401(k) retirement plan

This role offers a dynamic opportunity to support a growing multi-company organization in a beautiful Lowcountry location, with hands-on variety across hardware, software, security, user support, and strategic improvements.

Pay: $50,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off