IT Support Technician (US)

The IT Support Technician will be a key member of our growing US-based Technology team, providing frontline technical support to employees, contractors, and guests at our new Indianapolis facility. This role serves as the first point of contact for all IT-related issues, ensuring timely resolution, excellent service, and a seamless technology experience for our team. This position is highly customer-focused and will partner closely with our global IT colleagues to support a modern, high-performance end-user environment across Windows, macOS, iOS, and Microsoft 365.

• Provide Tier 1 to Tier 3 level support from supporting hardware, software and account related issues to troubleshooting networking equipment and physical servers
• Create, triage, prioritize, and resolve IT support tickets within the ITSM platform, ensuring accurate documentation of actions and resolutions
• Lead the onboarding and offboarding process, including device preparation, account setup, permissions, and collection/revocation of equipment and access. Install, configure, and maintain desktops, laptops, mobile devices, peripherals, and core software (Windows 10/11, macOS, iOS)
• Provide hands-on assistance to end users, including basic training, walkthroughs, and best-practice guidance
• Manage user access and security permissions across various systems and applications
• Maintain up-to-date documentation of IT assets, configurations and software licenses
• Partner with global IT teams on escalations and more complex issues requiring higher-level technical expertise
• Participate in an on-call rotation to provide after-hours support during peak periods, critical events, or major incidents

Driven by high performance What do you need to bring to the team?

• Experience in IT support/service desk roles within fast-paced technical environments
• Strong knowledge of Windows 10/11, Microsoft 365, and experience supporting macOS/iOS devices
• Experience with Microsoft 365 Admin center including, Intune, Entra, Mobile Device Management, User and device management. Experienced with Active Directory, group policy, DHCP and DNS
• Skilled in PowerShell scripting, with understanding of patch management, LAN/WAN fundamentals, and basic firewall/server concepts
• Familiar with ITIL-aligned service management processes and best practices
• Excellent troubleshooting, communication, and customer-service skills with a proactive, "can-do" attitude and strong workload-prioritization abilities
• Relevant certifications (e.g., CompTIA A+, Microsoft 365 Certified) and experience in motorsport, aerospace, or engineering environments preferred

Please note: This role is subject to U.S. export control restrictions. Successful candidates must either be a U.S. Person (defined by U.S. law as U.S. citizen, U.S. permanent resident, asylee, or refugee) or a non-U.S. Person who is eligible to obtain any required export control authorization

The Cadillac Formula 1® Team challenges conventions and redefines success through bold ambition, cutting-edge innovation, and an unwavering commitment to precision and excellence-on and off the track. This includes offering 401k, generous time off and, as part of a global brand, huge potential for career development.

The Cadillac Formula 1® Team is what happens when history, purpose and daring talent come together. Backed by TWG Global and GM, our team is uniquely positioned to disrupt Formula 1®, bringing a fresh perspective and an unrelenting drive for success. We have the energy of a start-up, with the ideas and originality of a business that always wants to lead, never wants to follow. We're building everything from the ground up, from a high-performance car to an inclusive, values-driven culture. We show bold ambition. We combine leadership in innovation with excellence in execution. We are one team. We have the freedom to think differently, the opportunity to shape process and practice, an ego-free environment where people thrive on being challenged by those around them. A historic name behind us. Career-defining moments ahead.