IT Support Technician

The IT Support Technician is responsible for ensuring a smooth and reliable end-user technology experience across the organization. This role supports day-to-day IT operations through effective troubleshooting, clear communication, and timely resolution of service requests. The technician works independently and collaboratively to maintain systems, support users in a manufacturing environment, and contribute to continuous improvement of IT processes and infrastructure., * Provide technical support for end-user systems including PCs, peripherals, printers, network connectivity, mobile devices, Microsoft operating systems, and Office applications within a manufacturing environment

• Receive, prioritize, document, and resolve service desk tickets with a focus on timely turnaround and quality resolution

• Communicate clearly and consistently with users, vendors, and internal stakeholders to provide updates on issues, progress, and resolutions

• Monitor and respond to alerts from remote monitoring and management systems through ticketing workflows

• Deploy, maintain, and track IT assets including end-user devices, printers, and related equipment

• Support basic network and server-related functions, including user access, file sharing, and print services

• Contribute to the creation and maintenance of IT documentation and end-user knowledge base resources

• Participate in IT infrastructure and continuous improvement projects, taking ownership of initiatives where appropriate

• Follow established processes for user administration, access control, and security protocols

• Assist in training or supporting other team members as needed

• Maintain accurate and thorough documentation within service tickets and internal systems

• Travel occasionally to support other locations as needed

• Associate or Bachelor's degree in Computer Science, Information Technology, System Administration, or a related field, or equivalent hands-on experience

• 3-5 years of experience in IT support, help desk, or a similar technical support role

• Experience in a manufacturing or fast-paced operational environment preferred

• Experience with managed service provider (MSP) environments preferred

• Exposure to scripting or automation tools is a plus

• Relevant certifications such as CompTIA Network+, Microsoft certifications, or Cisco CCNA preferred

Knowledge, Skills, & Abilities:

• Strong working knowledge of Windows operating systems and Intel-based PC hardware

• General understanding of Windows Server environments, including DHCP, NTFS permissions, file sharing, and print services

• Foundational knowledge of networking concepts, system infrastructure, and backup/recovery practices

• Familiarity with endpoint management, deployment tools, or remote support technologies (e.g., PDQ, Endpoint Manager, BeyondTrust)

• Ability to diagnose, troubleshoot, and resolve technical issues efficiently and effectively

• Strong technical documentation skills with attention to detail

• Provides timely, responsive support with clear follow-up and follow-through on all requests

• Demonstrates a customer-focused mindset and understands the impact of IT support on business operations

• Communicates effectively with both technical and non-technical users

• Ability to prioritize, multi-task, and adapt in a fast-paced environment

• Works both independently and collaboratively with direction as needed

Working Conditions & Physical Demands:

• Primarily based in a manufacturing and office environment, including time spent on the production floor and in cleanroom or controlled environments as needed

• Regular use of computers and standard office equipment; frequent interaction with end-user devices and IT hardware

• Ability to lift, move, and set up IT equipment (e.g., computers, monitors, printers) up to approximately 25-50 pounds

• May require standing, walking, bending, and reaching for extended periods while troubleshooting or installing equipment

• Exposure to moderate noise levels and varying temperatures typical of a manufacturing setting

• Occasional travel to other sites as needed

• Availability to respond to urgent technical issues outside of standard working hours as required

Our comprehensive U.S. benefit offerings include: Health benefits, 401(k) retirement savings program with company match, PTO, and more. More information on our benefits and rewards can be found on our career page: https://www.idexcorp.com/careers/our-benefits-and-rewards

If you're looking for a special place to build or grow your career, you've found it. Whether you're an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact. With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses (https://www.idexcorp.com/our-businesses/business-segments/) around the globe, chances are, we have something special for you., Certain positions with IDEX Corporation and its business units require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, U.S. national, lawful permanent resident, or an individual who has been granted refugee or asylum status. Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world? Total Rewards The compensation range for this position is $76,200.00 - $114,200.00, depending on experience. This position may be eligible for performance based bonus plan.