IT Helpdesk Techincian

Provides maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. Responsible for administration and internal support of PathStone's PCs, printers, and related equipment. Tasks include end user support, and performing PC maintenance, upgrades and configurations., Provide helpdesk support and resolve problems to the end user's satisfaction

Monitor and respond quickly and effectively to requests received through the IT helpdesk

Monitor IT helpdesk for tickets assigned to the queue and process based on priority

Perform remote troubleshooting through diagnostic techniques and pertinent questions

Modify configurations, utilities, software default settings, etc. for the local workstation

Utilize and maintain the helpdesk tracking software

Document internal procedures

Assist with onboarding of new staff members

Install, test and configure new workstations, peripheral equipment and software

Help with connecting to WiFi or other networks

Manage PC setup and deployment for new employees using standard hardware, images and software

Assign users and computers to proper groups in Active Directory

Perform timely workstation hardware and software upgrades as required

Utilize AI systems as appropriate

High school diploma or equivalent, Bachelor's Degree in Information Systems, Business, Communications or related field

2+ years of relevant technical experience, Excellent communication skills, Position requires an automobile, driver's license and insurance.

The following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.