Student Worker - IT Infrastructure

In this role, the student will support both ongoing projects and daily operations while collaborating directly with IT engineers. The opportunity will encompass various aspects of IT infrastructure operations and support within the University's ITS division, working side by side with ITS professionals as valued members of the project team and operational workgroups., Responsibilities may vary based on available projects and the preferences of the applicant. While candidates are encouraged to express their areas of interest, they must be adaptable and willing to assist with any aspect of the role. The following categories represent general tasks the applicant may undertake, but this list is not exhaustive:

• Network

• Perform switch configuration changes such as configuring access ports with proper VLANs or enabling a switchport.
• Replace hardware/equipment such as access points, phones, switches, battery backups, PDU's, or cameras.
• Run and terminate low-voltage cabling in buildings.
• Trace and patch in network drops as needed.

• Systems

• Monitor IT Infrastructure to ensure reliability, availability, and scalability.
• Perform routine tasks with the telephony system.
• Assist with management of Linux and/or Windows servers.

• Security

• Configure system baselines and reports with security.
• Create dashboards and reports defining
• Maintain and improve the security posture of network systems, promptly addressing issues, vulnerabilities, and security requirements in alignment with regulatory guidelines (PCI, CIS, NIST).

• Documentation and Knowledge Sharing:

• Develop and maintain comprehensive technical documentation for use by operations, support teams, and end users.
• Update or create diagrams of infrastructure systems including traffic flow, rack diagrams, building infrastructure location maps, and physical and logical network diagrams.
• Share knowledge and best practices with fellow team members to foster a collaborative learning environment.

• Routine Tasks

• Triage, troubleshoot, and resolve escalated tickets.
• Organize supplies and work areas and receive on purchases.
• Perform routine maintenance on golf carts (charging, washing, inflating tires, etc.).
• Sorting and organizing cables, equipment, and tools in storage., * Work hours for this position are flexible to prioritize classroom learning as well as university events and activities. The standard work schedule is Monday to Friday, from 8:00 a.m. to 5:00 p.m.; however, occasional projects may necessitate temporary schedule adjustments, including evening and weekend hours to accommodate after-hours maintenance.

• During the academic term, student workers are limited to a maximum of 20 hours per week. However, students may work 20-24 hours per week during semester breaks and the summer term. Exceptions may be made during these periods, allowing for an increase up to a maximum of 32 hours per week during the summer months.

EXPECTED STARTING SALARY: $14.85 hourly

APPLICATION DEADLINE DATE: The position is open until filled; however, review of applications will commence immediately.

SPECIAL INSTRUCTIONS REGARDING ATTACHMENTS:

Required attachments are listed on each posting. Please be sure to attach all required documents in the Resume/CV field before continuing through the application. Once your application has been submitted, no changes may be made and additional attachments will not be considered.

An unofficial copy of the degree/transcript is acceptable during the application process. For positions requiring a degree, the official transcripts are required upon hire.

Foreign Transcript: Transcripts issued outside of the United States require a equivalency statement from a certified transcript evaluation service verifying the degree equivalency to that of an accredited institution within the USA. This report must be attached with the application and submitted by the application deadline.

This position will work on highly technical assignments that demand a rapid understanding of complex concepts. Therefore, strong technical skills and a comprehensive grasp of a wide array of technical concepts are essential. Ideal candidates should be eager to learn new things, capable of quickly assimilating complex information, recognizing the implications of their work, and knowing when to seek assistance from senior engineers., + Understanding of cloud services including AWS and Microsoft Azure.

• Understanding of core components such as Windows Active Directory Domains, DHCP, and DNS
• Understanding of Windows Server, Linux server operating systems, and/or Kubernetes.
• Understanding of programming principles and knowledge of PowerShell or other scripting languages.
• Knowledge and experience in Microsoft operating systems, Microsoft Office, Adobe suite of products.

• Problem-Solving Skills:

• Ability to take ownership of an issue, troubleshoot the problem, and drive complete and well thought out resolutions.
• Proficiency in diagnosing and resolving complex problems in a timely and effective manner.
• Ability to quickly learn and understand complex tasks.

• Collaboration and Communication:

• Strong ability to establish and maintain effective working relationships with team members, stakeholders, and the public.
• Excellent verbal and written communication skills to convey technical information clearly and concisely to diverse audiences.
• Students are required to maintain confidentiality regarding any sensitive information they encounter while working on specific systems and projects. This includes adhering to all university policies and guidelines related to data security and privacy., * Must be currently enrolled or attending classes at Florida Polytechnic University.

• Must not be under current disciplinary probation, suspension, or expulsion.
• A student's eligibility to work as a student employee is based on their enrollment status, the ability to legally work in the United States, and they must meet the following eligibility criteria.

• Current students must: o Maintain a cumulative GPA of 2.25 or higher. o Have successfully completed 9 credit hours or more in the most recent fall or spring semester with a GPA of 2.0 or better. o Be enrolled at least half-time as an undergraduate or graduate student.

• New students must: o Maintain a cumulative GPA of 2.25 or higher. o Be enrolled at least half-time as an undergraduate or graduate student.

REQUIRED LICENSES, CERTIFICATIONS, AND/OR OTHER SPECIFIC REQUIREMENTS OF LAW:

• Must possess a valid driver's license.
• This position requires a criminal background check.
• This position is subject to federal and state privacy regulations.

Make a difference at one of Florida's premier institutions for education in science, technology, engineering, and math (STEM). Florida Polytechnic University, ranked the No. 1 public college in the region by U.S. News and World Report, offers a unique working environment that encourages faculty and staff to be part of a culture that prizes collaboration, innovation, and the willingness to go above and beyond to ensure our students and University succeed. Florida Poly offers a small campus academic environment where students form connections with their faculty and peers as they pursue high-value degrees in engineering and applied sciences. The University is equipped with cutting-edge facilities and equipment and two award-winning, architecturally distinct academic buildings. Its evolving curriculum, designed to meet the needs of industry and provide a life-long educational foundation for students, has helped the institution grow in prominence since its opening in 2014. Florida Poly's deliberately small classes, affordability, and outstanding graduate outcomes have helped it earn recognitions such as being named a top value school, in the top 25 nationally for affordability, and in the top five best universities in the South for tech students. Accredited by ABET and SACSCOC, Florida Poly is educating some of the brightest minds in Florida and attracting standout talent from across the nation.