Senior IT CMDB Administrator

The Andersen Enterprise Technology & Data Organization is seeking an experienced Senior IT CMDB Administrator to lead the technical configuration, daily operations, and data integrity of the ServiceNow Configuration Management Database (CMDB). This role is responsible for ensuring the CMDB accurately represents the organization's IT infrastructure-hardware, software, services, and their interdependencies., * Data Governance & Accuracy: Establish and enforce CMDB policies, standards, and data quality rules ensuring CMDB records are complete, correct, and compliant.

• Discovery & Integration: Configure and maintain automated discovery tools (e.g., ServiceNow Discovery, MID Servers) and manage integrations with systems such as SCCM to maintain real-time inventory.
• CI Lifecycle Management: Oversee the creation, modification, and retirement of CIs while validating CI relationships and dependencies.
• Auditing & Reconciliation: Perform routine audits to identify discrepancies between the CMDB and the actual environment; manage reconciliation rules to eliminate duplicates and incorrect records.
• Reporting & Health Monitoring: Maintain and improve CMDB health dashboards, monitoring key metrics such as staleness, completeness, orphan CIs, and discovery coverage.
• Process Alignment: Partner closely with Incident, Change, and Problem Management teams to support impact analysis, risk assessments, and root cause investigations.
• CSDM Alignment: Lead initiatives that ensure CMDB data structures align with the CSDM framework to strengthen service mapping and business capability modeling.

This position will own the end-to-end lifecycle of Configuration Items (CIs), maintain the CMDB as the authoritative Single Source of Truth, and drive automation, discovery, and alignment with the Common Service Data Model (CSDM). The ideal candidate brings strong technical expertise, a governance mindset, and the ability to collaborate across IT functions to enable effective Incident, Problem, and Change Management processes., * Education: Bachelor's degree in Information Technology, Computer Science, or a related discipline.

• Experience: Minimum of 3 years of hands-on experience with CMDB platforms such as ServiceNow (preferred), BMC Helix/Atrium, or Ivanti.
• Framework Knowledge: Strong understanding of ITIL v4 Service Asset & Configuration Management principles and the CSDM 4.0 (or later) data model.
• Certifications (Preferred):

• ITIL Foundation
• ServiceNow Certified System Administrator (CSA)
• Certified Implementation Specialist - Discovery (CIS-DISCO)

Technical Proficiencies

• Scripting knowledge in JavaScript, PowerShell, or Python for automation workflows.
• Understanding of CMDB table structures, especially cmdb_ci and related relationship tables.
• Foundational knowledge of networking concepts (IP, ports, firewalls) and cloud platforms (Azure, AWS).
• Experience configuring ServiceNow Discovery, MID Servers, and Service Mapping.
• Hands-on experience with IntegrationHub ETL or other data ingestion/normalization tools.
• Proficiency in SQL for advanced data querying and validation.
• Experience designing and running Data Certification workflows to ensure ongoing data accuracy.
• Ability to translate business workflows into accurate technical dependency and relationship maps.

Paid parental leave, Parental leave, 401(k), Health insurance, Paid time off, Vision insurance, Health savings account, Dental insurance, Compensation is based on several factors, including experience, education, certifications, and geographic location. Your recruiter will provide details about the compensation package for your specific situation during the hiring process.

PAY RANGE: $101,176.00 - $156,824.00

CULTURE AND BENEFITS:

At Andersen, we believe our people are at the heart of everything we do. Every day, their talent, dedication and passion enables us to be the most trusted window & door company. To support our employees, we provide a comprehensive Total Rewards Package - a thoughtful combination of pay and benefits that reflects our commitment to investing in each team member's wellbeing and success. While specific benefits may vary by position or location, we're proud to offer a comprehensive Total Rewards Package designed to support your well-being, growth, and future. Our benefits include:

• 401 (k) Plan, Employer Fixed Contributions & Company Matching

• Profit Sharing*

• Medical, Dental and Vision Coverage*

• Flexible Spending Accounts (FSAs)*, Health Savings Account (HSA) and Health Reimbursement Account (HRA)

• Life Insurance

• Paid Time Off & Paid Holidays

• Paid Maternity Leave & Paid Parental Leave*

• Career Growth Planning & Nationwide Career Opportunities

• For employees covered by a collective bargaining agreement, some benefits may differ or may not be available based on the terms of the agreement.

PROFIT SHARING: In 2026 Andersen has set a profit-sharing target of $3,600 per eligible employee, prorated as appropriate. Profit Sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

EEOC EMPLOYER: Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.

We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.

At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live. Our portfolio of brands - Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ - is crafted to serve customers across the new residential, home improvement and light commercial building sector. Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality.