Entry Level Onsite Helpdesk

Seeking an independent worker who is self-motivated. The primary focus of our onsite helpdesk is to assist the firm in maintaining optimum performance and minimize downtime with computer hardware and software, phone system, internet, supporting applications, and security.

Responsibilities will include:

• Learn our network structure, recommend enhancements, and deploy approved changes

• Manage the support of computer systems, including user account maintenance, archival and backup

• Provide technical training and support to onsite and remote end users

• Troubleshoot hardware, software & network issues

• Respond to help requests from end-users

• Record, track, and document issues and resolutions

• Troubleshoot hardware and network connectivity issues

• Deploy patches and updates

• Deploy new hardware and network equipment

• Monitor network and hardware to ensure proper operation

• Monitor usage and server performance

• Track system changes and provide logging analysis

• Provide initial responses to client security protocol inquiries

• Coordinate with outside vendors supporting the firm

Ability to learn and apply troubleshooting methodology

• Working knowledge of Windows Server OS and Windows Desktop OS

• Working knowledge of AD, DNS, MS Exchange, and VOIP

• Working knowledge of networking (firewalls, modems, routers, servers, thin clients)

• 401(k)