Automation Informatics Consultant - Sunnyvale, CA

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment.

This is a role well suited to an ambitious professional, looking for the next step in their career. As an Automation Informatics Consultant, you will be responsible for:

• Serving as a dedicated resource for a specific MegaLab customer, supporting Siemens automation and middleware solutions
• Providing onsite system configuration support including pre-installation, installation, training, troubleshooting, and post-implementation activities
• Supporting multiple operational shifts, including participation in on-call rotations
• Working closely with on-site Siemens Healthineers management and first, second, and third-shift personnel
• Responding to complex system issues requiring onsite presence and advanced troubleshooting
• Participating in planning activities for new installations, system expansions, and workflow design
• Providing training to customer laboratory personnel on system operation, workflow, and configuration
• Interacting routinely with Laboratory Managers, Supervisors, IT Administrators, LIS vendors, and 3rd-party middleware partners

Responsibilities include:

• Assisting in meeting business objectives
• Supporting pre-installation and installation activities
• Understanding hospital enterprise IT and security environments
• Managing LIS interface communication and connectivity requirements
• Supporting customer-specific workflow configuration decisions
• Performing software installation, network setup, and application configuration
• Conducting verification and acceptance testing
• Delivering onsite and remote post-implementation support
• Following the Siemens Diagnostics escalation process
• Executing software upgrades and updates
• Participating in customer and internal meetings or conference calls
• Adhering to Siemens quality and regulatory policies
• Independently troubleshooting and resolving software malfunctions
• Responding positively to challenges with minimal assistance
• Seeking guidance from appropriate personnel when needed
• Adapting quickly and effectively to change
• Building a support network within Siemens to achieve results

• Physical ports (Serial, USB, RJ-X, VGA/DisplayPort/HDMI, SATA, IDE)
• Serial-to-USB converters, memory, NICs, hard drives, optical drives
• Printer installation and UPS configuration

Computer Software:

• BIOS/UEFI
• Logical ports (Well Known, Registered, Dynamic/Private, COM)
• Client OS vs. Server OS
• Workgroups vs. Domains
• NIC, web browser, and RAID configuration
• Backup and recovery

Windows Operating Systems (Updated):

• Windows 10, Windows 11
• Windows Server 2016, 2019, 2022
• Name resolution, Local Users/Groups, Administrative Tools, Troubleshooting utilities

Networking:

• Physical networking concepts: MAC addressing, LAN/WAN, switching, Internet access technologies
• Logical networking concepts: IP addressing, VLANs, routing, packets, subnets
• Network infrastructure: DNS, DHCP, proxy servers

Remote Access:

• RDP, SSH, VNC, VPN

Security Concepts:

• Encryption, authentication, certificates
• HIPAA, HITECH
• Firewalls, DMZ, HTTPS

General Skills:

• Strong understanding of OSI and TCP/IP networking models
• Effective communication with both technical and non-technical audiences
• Strong problem-solving and prioritization skills
• Ability to perform in a large corporate environment and remain composed under pressure
• Adaptability in fast-changing environments

Required experience & education for this role:

• BS in Computing, Information Technology, Engineering, or related experience
• Experience in Healthcare IT, security, and data privacy

Preferred Knowledge/Skills, Education, and Experience:

• Industry certifications: A+, Network+, Security+, MCP, Healthcare IT Technician (or ability to obtain within six months)
• Cloud technologies (SaaS, DaaS, IaaS) and virtualization
• Project management and financial analysis skills (ROI, NPV)
• MT or MLT laboratory experience or healthcare training experience

$98,350 - $135,234 a year

401(k), Health insurance, Paid time off, Vision insurance, Dental insurance, Life insurance, Disability insurance, $98,350 - $135,234

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.

* MySQL and Linux * Bridging, encapsulation, VPN, ARP * Network Packet Analysis (Wireshark) Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways. How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.