IT Technician

We are seeking an IT Service Desk Technician II to support day-to-day technology needs across the organization. This role is responsible for troubleshooting issues, supporting end users, and maintaining reliable system performance., * Provide Tier 1 and Tier 2 technical support for hardware, software, and network issues

Respond to and resolve help desk tickets in a timely manner

Install, configure, and maintain desktops, laptops, mobile devices, and peripherals

Support user account setup, access management, and password resets

Troubleshoot system, application, and connectivity issues

Document issues, resolutions, and standard procedures

Assist with system updates, patches, and basic network support

Escalate complex issues to senior IT staff when needed

2+ years of IT support or service desk experience

Strong troubleshooting skills across Windows environments and common business applications

Experience with ticketing systems and remote support tools

Basic understanding of networking concepts (IP, DNS, connectivity)

Ability to manage multiple priorities and communicate clearly with users

Preferred: * Experience supporting Office 365 or similar platforms

Familiarity with Active Directory and device management tools