Customer Solutions Specialist

Cape Gun Works is seeking a Customer Solutions Specialist to support our front-end customer service operations. This role is responsible for assisting customers by phone, email, live chat, and in person while coordinating with retail sales, web orders, and inventory teams., * Respond to customer inquiries by phone, email, live chat, and in person in a professional and timely manner.

• Provide accurate product information and assist customers with locating items and resolving concerns.
• Coordinate with retail sales, web orders, and inventory staff to support day-to-day operations.
• Maintain customer records, notes, and follow-up information in CRM and POS systems.
• Support a positive customer experience and help maintain strong relationships with members and repeat customers.
• Assist with additional front-end and operational tasks as needed.

The ideal candidate is organized, customer-focused, and comfortable working in a fast-paced retail environment with multiple priorities., * High school diploma or equivalent required.

• Strong communication and customer service skills.
• Ability to manage multiple tasks and communication channels simultaneously.
• Comfortable using computers, web-based systems, CRM software, and POS systems.
• Ability to work in a fast-paced retail environment.
• Availability to work a full-time schedule, including rotating weekends.
• Ability to pass a background check, where permitted by law.
• Massachusetts LTC required, or ability to obtain one within 3 months of hire, if required for the role., * Prior customer service or retail experience.
• Familiarity with firearms products and related retail operations.
• Experience supporting online orders, inventory coordination, or member-based customer service.

• Competitive compensation.
• Comprehensive benefits package.
• Employee discount program.
• Opportunity to grow with a respected local business.
• Modern workplace environment with a collaborative team., * 401(k)
• 401(k) matching
• Dental insurance
• On-the-job training
• Paid time off
• Vision insurance