ServiceNow Platform Administrator

• Manage platform upgrades and patch deployments following strict change control procedures
• Configure and maintain system properties, email, integrations, scheduled jobs, and platform security settings
• Implement and enforce access controls, user roles, and authentication mechanisms compliant with security policies
• Monitor system performance, capacity, and availability metrics; proactively address bottlenecks and issues
• Develop and maintain platform documentation, runbooks, and standard operating procedures
• Lead incident response for platform-level issues and participate in change advisory board (CAB) processes
• Provide technical guidance and training to other team members and end users
• Maintain compliance with federal security standards including NIST, FedRAMP, or DoD requirements as applicable

• ServiceNow Certified System Administrator (CSA) required
• 5+ years ServiceNow platform administration experience
• Experience with air-gapped or classified networks strongly preferred
• Active security clearance
• Strong understanding of ITIL processes and IT service management principles

Required Education and Experience: Requires a Bachelor's degree in Systems Engineering, or a related Science, Engineering, Technology or Mathematics field. Also requires 5+ years of job-related experience, or a Master's degree plus 3 years of job-related experience.