Desktop Support Engineer (Dispatch /Part-Time) Lititz, Pennsylvania

Axiom
Lititz, United States of America
14 days ago

Role details

Contract type
Contract
Employment type
Part-time (≤ 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Intermediate

Job location

Remote
Lititz, United States of America

Tech stack

Virtual Private Networks (VPN)
Microsoft Office
Network Service
Proprietary Software
Virtual Machines
Information Technology

Job description

Axiom Technologies is seeking an experienced Desktop Support Engineer (Dispatch/Part-Time Role-Backfill) based in Mountville, Pennsylvania- USA. This Dispatch/Part-Time, independent contractor role involves providing both on-site and remote support for end users while efficiently managing assignments and coordinating service requests. You'll serve as the go-to technical resource for desktop support needs, ensuring the timely resolution of IT issues and smooth coordination among field technicians and internal teams., * Deliver on-site and remote support for hardware, software, and infrastructure at branch locations

  • Troubleshoot end-user issues related to applications, connectivity, VPNs, and other IT services
  • Support and maintain in-house and third-party software, including market data applications
  • Act as an escalation point for Helpdesk issues and collaborate with Network Services and global support teams
  • Maintain accurate ticketing records, documentation, and ensure compliance with IT policies
  • Assist with home office setup and remote work support (firm-issued or personal laptops and virtual machines)
  • Participate in after-hours and weekend on-call rotation
  • Stay updated on new technologies and internal tools

Requirements

  • Minimum of 3 years of field support experience, preferably in a branch environment

  • Experience supporting financial services clients is highly desirable

  • Bachelor's degree or equivalent practical experience (3 years of progressive experience may be considered equivalent to 1 year of education)

  • Strong troubleshooting skills with the ability to manage multiple tasks under pressure

  • Familiarity with Microsoft Office Suite and general enterprise IT tools

  • Excellent communication and interpersonal skills

  • Must be authorized to work in the U.S. (visa sponsorship is not available at this time)

  • Candidates must be local or willing to work on-site; travel to nearby branch offices may be required

About the company

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

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