UX/UI Designer (Desk Phones)

• Own the end-to-end UX of Sangoma's desk phone and device experiences, from interaction models to execution
• Design for embedded, hardware-constrained environments with physical inputs, limited screens, and real-time expectations
• Define task-driven workflows for core telephony functions: calling, transfers, conferencing, voicemail, call handling, and more
• Develop and maintain UI artifacts including flows, wireframes, interaction specs, and system behaviors prioritizing speed, predictability, and low cognitive load
• Integrate AI tools across the design, implementation, and maintenance phase of product lifecycle
• Partner closely with firmware engineers to ensure designs are implemented accurately and perform reliably in production
• Work with Product Management/Ownership to align UX decisions with real-world usage, customer needs, and business outcomes
• Anticipate edge cases, failure states, and recovery paths in real-time communication scenarios
• Research regulatory factors and usability constraints
• Support the engineering team by contributing to usability testing and iterate based on real user behavior
• Help drive consistency and usability across Sangoma's broader device ecosystem

You don't need prior telephony or embedded device experience, though that is certainly welcome - what you need is genuine curiosity, the ability to learn quickly, and the willingness to become an expert in a niche domain. Your peers and leaders will invest in your success. You'll collaborate directly with team leadership in the US Eastern time zone, so proximity matters. While this is a remote position, we are looking for someone in either eastern or central time zones.

A portfolio link is welcome, but not required to apply. If we move forward, we'll ask you to walk us through one or two projects in conversation - we're more interested in how you talk about your work than how it's presented., * Minimum of 1 to 3 years of experience (3 years preferred) in UX and user interface design, product design, or interaction design.

• You are naturally curious, eager to learn, and motivated to understand how design decisions translate into real behavior.
• Demonstrated experience designing, task-focused, workflow-driven interfaces.
• Strong understanding of human-computer interaction (HCI) principles, including cognitive load, affordances, and error prevention.
• Ability to communicate UX rationale clearly to engineers and non-design stakeholders.
• Proficiency with design tools such as Figma, Sketch, or similar

Preferred:

• Experience with telephony, VoIP, or enterprise communications products
• Experience designing for constrained or non-traditional platforms, such as embedded devices, hardware products, enterprise tools, or operational systems
• Understanding of localization and internationalization considerations
• Prior exposure to usability testing or field studies in enterprise or operational environments, Must be authorized to work in the United States on a full-time basis for any employer. No agencies or third-party resumes, please.

What We Offer:

• Extensive Benefit Options (Health, Vision, Dental, Long & Short-term Disability) effective after a short waiting period
• Matching 401K program - 100% match on 4%.
• Employee Stock Purchase Plan after one year of service.
• Flexible Time Off & Company Holidays
• Entrepreneurial work environment partnered with high growth career opportunities
• We value transparency and fairness in our compensation practices. For this role, we offer a salary range of $85,000 to $95,000 per year, commensurate with experience, qualifications, and location.

Are you ready to make a direct impact on the company and be rewarded for your performance? Are you ready to take on a new challenge?