Senior Systems / Server Administrator (Level 3 - MSP/MSSP)

As a Senior Systems / Server Administrator, you will be part of our Senior Engineer or even our Cybersecurity & Compliance Teams - the group responsible for critical infrastructure, escalations, and advanced projects.

You will:

• Serve as a Level 3 escalation resource
• Own server, virtualization, and hybrid infrastructure environments
• Lead and execute complex deployments and migrations
• Act as a subject-matter expert (SME) across multiple client environments
• Help set technical standards and best practices across the organization

This is not a "ticket grinder" role. This is a trusted engineer role.

What You'll Be Working With

MSP Tooling (Real-World Experience Required)

• ConnectWise (ticketing / workflows)
• RMM platforms such as:
• NinjaOne
• ConnectWise Automate
• Similar enterprise-grade RMM tools
• Datto (or equivalent) for server backups and recovery

Infrastructure & Platforms (You Must Be an SME)

• Virtualization
• VMware (ESXi, vCenter)
• Hyper-V
• Servers & Infrastructure
• Windows Server (modern versions)
• Infrastructure design and deployment
• Storage, backup, and DR planning
• Hybrid Environments
• On-prem + cloud integrations
• Active Directory + Entra ID
• Microsoft 365
• Admin portals (Commercial, GCC, GCC High experience a plus)
• Identity, security, and tenant administration

You don't just "touch" these technologies - you own them.

What You'll Actually Do

• Resolve complex escalations that Level 1-2 can't handle
• Lead infrastructure projects from design to execution
• Stabilize and modernize client environments
• Serve as the senior technical authority on critical issues
• Mentor other engineers (without being used as free labor)
• Improve standards, documentation, and processes
• Work with leadership as a technical voice, not just an implementer

• A true senior engineer, not just "tenured"
• Calm, methodical, and confident under pressure
• Someone other engineers come to for answers
• Tired of being stuck in a reactive MSP culture
• Looking for a place where your judgment is trusted

You don't need micromanagement. You need respect, autonomy, and purpose.

Requirements (Non-Negotiable)

• Currently working (or recently worked) as a Level 3 engineer at an MSP/MSSP
• Strong server and infrastructure background
• VMware and/or Hyper-V SME
• Experience with hybrid environments
• Deep familiarity with Microsoft 365 administration
• Comfortable owning responsibility - not just executing tasks
• Strong communication and documentation habits

Nice to Have

• GCC or GCC High exposure
• Compliance / security-aware mindset
• Automation and scripting experience
• Leadership or mentoring experience

Why Engineers Come to GRS (And Stay)

• You're treated like a professional
• Your experience is respected
• Your voice matters
• You work alongside other senior engineers
• You're not punished for caring about quality, * Bachelor's (Preferred), * Technical support: 4 years (Required)
• Networking: 4 years (Required)
• Customer service: 4 years (Required)
• IT project management: 2 years (Preferred)

Professional development assistance, 401(k), Health insurance, 401(k) matching, Paid time off, Employee discount, Vision insurance, Health savings account, * Fixing other engineers' mistakes

• Leading projects without the title or credit
• Burned out by ticket volume over quality
• Treated as "replaceable" instead of respected

Then it's time.

GRS Technology Solutions is not that kind of MSP.

We are purpose-built for senior engineers who want quality, ownership, and respect - not chaos and churn.

Who We're Looking For (Read Carefully)

We are only looking for Senior / Level 3 engineers currently working at another MSP or MSSP.

If you're early-career, junior, or still learning the basics - this is not the role for you.

This role is for engineers who:

• Are the escalation point at their MSP
• Own infrastructure, not just tickets
• Make architectural decisions
• Get pulled into "because you're the only one who can fix it"
• Are bored, stuck, or undervalued

If that sounds like you - keep reading.

What Makes GRS Different

Most MSPs say "people first." We actually mean it.

At GRS:

• We value quality over quantity
• We protect our engineers from constant fire drills
• We build relationships, not ticket factories
• We put employees first - always
• Our clients trust our engineers, not scripts, * 401(k) with company matching
• Health, dental, and vision insurance
• Health Savings Account (HSA)
• Life insurance
• Generous paid time off
• Professional development and certification assistance
• Employee discounts

And something you won't find at most MSPs

• Annual company retreats at resort destinations outside of the United States
• We invest in our people. Once a year, the GRS team comes together at an international resort to disconnect, recharge, and build real relationships - because great teams aren't built in ticket queues., * 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance