Help Desk Technician

We are seeking a dynamic and proactive Help Desk Technician to join our IT support team. In this role, you will serve as the first point of contact for end-users seeking technical assistance, ensuring swift resolution of hardware, software, and network issues. Your energetic approach and problem-solving skills will help maintain seamless IT operations across the organization, empowering employees to work efficiently and securely. This position offers an exciting opportunity to develop your technical expertise while delivering exceptional customer service in a fast-paced environment., * Provide first-level technical support to employees via ticketing system, phone, and in person

• Troubleshoot and resolve common hardware, software, and connectivity issues
• Assist users with Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint
• Perform password resets, account unlocks, and basic access requests
• Manage computer hardware such as desktops, laptops, and printers
• Document issues and resolutions accurately in the IT ticketing system
• Follow established IT policies, procedures, and security standards
• Provides on-site support with occasional travel to branch locations

• Associate's or bachelor's degree in IT or a related area
• 1 to 3 years of experience in a help desk or technical support role preferred
• Hands-on experience with computer networking concepts such as TCP/IP protocols, DNS management, LAN/WAN setup, VPN configuration, firewall management, and network troubleshooting
• Strong communication and customer service skills
• Working knowledge of Windows operating systems and common office applications
• Ability to manage multiple requests and prioritize effectively
• Experience with Microsoft 365 and Active Directory
• Familiarity with ticketing systems and IT service management practices
• IT certifications such as CompTIA A+, Network+, or Microsoft fundamentals

Join us if you're passionate about delivering top-tier IT support! We value energetic problem-solvers who thrive in collaborative environments and are eager to grow their technical skills. This role is perfect for someone ready to make an impact by ensuring our technology infrastructure runs smoothly while providing outstanding service every day., * Bachelor's (Preferred)

Experience:

• Help desk: 1 year (Required)

License/Certification:

• Driver's License (Required)

Health insurance, 401(k) matching, Paid time off, Vision insurance, Health savings account, Dental insurance, Flexible spending account, Life insurance, * 401(k) matching

• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Wilson & Muir Bank & Trust Company is committed to providing professional and reliable banking services with a foundation of integrity. With a rich history and generations of experience, WMB focuses on guiding clients toward achieving their financial goals. The bank operates with a philosophy of conservative business practices and offers sound financial products and services. Prioritizing exceptional customer service and strong client relationships, Wilson & Muir Bank continues to emphasize community-focused values and principles.