Director, AI Capabilities & Market Solutions, AI & Tech Center of Excellence

The Sanofi Patient Support Services (PSS) team is focused on supporting patients wishing to access Sanofi therapies. This is achieved by offering programs that provide reimbursement and logistics support, financial assistance, and patient education. In addition to the program offerings, the PSS organization is also home to field teams that provide education and support to patients and customers., We are seeking a visionary leader to shape AI and Technology Strategy within Patient Support Services. As a key member of the AI & Technology Center of Excellence within PSS Evolution & Strategy, the Director, AI Capabilities & Market Solutions will be instrumental in identifying, evaluating, and implementing innovative AI and technology solutions that enhance patient access, improve operational efficiency, and deliver measurable outcomes across the PSS ecosystem., Enterprise AI & Technology Vision

• Lead the identification, evaluation, and strategic prioritization of innovative AI and emerging technology capabilities to advance the Patient Support Services (PSS) Enterprise Ecosystem
• Serve as a trusted strategic advisor to PSS Therapeutic Area (TA) and Operations leaders, translating complex business needs into actionable technology solutions and showcasing market-leading capabilities
• Cultivate and maintain a robust portfolio of forward-thinking vendor partnerships through proactive engagement at industry conferences, innovation summits, and strategic networking events

Proof of Concept Design & Implementation

• Drive cross-functional collaboration with PSS, Digital, Brand, Trade, and Data Science teams to architect and execute high-impact experiments with clearly defined success criteria and measurable outcomes
• Own the development of scalable implementation roadmaps, articulating dependencies, resource requirements, and phased rollout strategies aligned with enterprise priorities

Performance Metrics & Standards

• Partner with Analytics leadership to establish robust frameworks of leading and lagging indicators that evaluate experimental outcomes and quantify the ongoing business impact of AI solutions and technologies
• Synthesize and communicate value-at-stake insights to Specialty Care senior leadership, leveraging advanced forecasting models to inform strategic decision-making

Business Development

• Develop compelling, data-driven business cases informed by experiment outcomes, securing alignment on scalable pathways including budget requirements synchronized with brand planning cycles
• Navigate complex stakeholder landscapes, including Legal, Compliance, Data Privacy, Procurement, and Strategic Partnerships, to structure and execute partnership agreements that accelerate innovation

• AI leadership & innovation

• 8+ years of progressive experience leading enterprise-scale AI and digital transformation initiatives within pharmaceutical, life sciences, or patient services
• Proven ability to translate complex AI/ML capabilities into actionable, value-driven healthcare solutions that deliver measurable business outcomes
• Recognized thought leader with a track record of staying ahead of emerging AI trends and driving organizational adoption of innovative technologies

• Patient Services expertise:

• Deep expertise in the specialty therapeutics landscape, with a nuanced understanding of patient, provider, and payer dynamics
• Demonstrated success in architecting and scaling patient-centric solutions that improve adherence, access, and overall patient experience
• Strong command of regulatory considerations (HIPAA, data privacy) impacting patient support programs

• Commercial transformation & change leadership:

• Proven track record of leading large-scale commercial transformations within customer engagement, patient services, or related domains
• Skilled at driving organizational change across complex, matrixed environments, with the ability to influence and align diverse stakeholders at all levels
• Experience navigating ambiguity and leading teams through evolving business priorities with agility and resilience

• Strategic business acumen:

• Demonstrated experience in business development, strategic partnerships, M&A evaluation, and vendor negotiations
• Strong command of pharmaceutical business models, go-to-market strategies, and enterprise value creation levers
• Prior experience in AI-driven life sciences or healthcare startups highly preferred, with an entrepreneurial mindset and bias for action

• Project management:

• Proven portfolio and project management skills to drive transformational initiatives
• Ability to prioritize and deliver rapid impact

• Education:

• Bachelor's degree in Engineering, Healthcare, Business, or related field
• MBA and/or advanced degree in Analytics preferred

We are seeking candidates who are genuinely curious and passionate about exploring new approaches to improve patients' lives. This individual should be proactive, self-driven and able to work independently with minimal supervision, and comfortable making decisions autonomously while keeping stakeholders informed.

• Bring the miracles of science to life alongside a supportive, future-focused team.
• Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move, at home or internationally.
• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks' gender-neutral parental leave.

At Sanofi, we are dedicated to transforming patient health through chasing the miracles of science. As a prominent pharmaceutical manufacturer, our commitment extends beyond drug development, ensuring that patients can access and afford our therapies., We're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system - and innovative pipeline - enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives.