Systems Engineer II
Role details
Job location
Tech stack
Job description
The Systems Engineer is responsible for managing and supporting both on-premises data center infrastructure and cloud-based customer and customer-serving environments. This role provides hands-on technical support across server, storage, virtualization, backup, and operating system platforms, while partnering closely with Field Engineering and other internal teams to ensure stable, secure, and well-documented environments.
The ideal candidate brings strong technical depth, a proactive mindset, and the ability to support multiple customer environments in a fast-paced setting.
In this role, you will:
- Manage and maintain on-premises data center and cloud-based customer and customer-serving environments.
- Support and maintain complex technologies including server and storage systems, hypervisors, backup applications and appliances, and supported operating systems.
- Execute Moves, Adds, and Changes (MACs) across supported environments.
- Partner with Field Engineering teams to provide post-implementation support.
- Perform proactive system maintenance, including monthly health checks and remediation of critical vulnerabilities.
- Serve as an escalation point for data center support, providing advanced debugging, troubleshooting, and root-cause analysis.
- Create and maintain system documentation, including designs, diagrams, and standard operating procedures for configurations, changes, and troubleshooting.
- Ensure all work complies with customer requirements, company policies, security standards, and industry best practices.
- Maintain required technical certifications and actively pursue new certifications to support partner and compliance requirements.
Requirements
- High school diploma or equivalent required; Bachelor's degree preferred.
- Five (5) or more years of experience supporting data center systems infrastructure.
- Strong working knowledge of server, storage, hypervisor, and backup platforms across multiple vendors.
- Hands-on experience with:
- VMware and/or Hyper-V
- Windows Server
- Veeam
- Various operating systems
- Solid expertise with Active Directory, DNS, DHCP, and related services.
- Familiarity with Microsoft Azure services, including:
- Entra ID
- Intune
- Enterprise Applications
- Azure Subscriptions
- Professional-level certifications in data center-centric technologies is required (e.g., VMware, Veeam, Azure, Office 365, or equivalent).
- Strong analytical and problem-solving skills with the ability to resolve complex technical issues.
- Excellent written and verbal communication skills.
- Strong documentation and organizational skills.
- Ability to manage and support multiple customer environments in a fast-paced environment., * Experience with Nutanix, Rubrik, Proxmox, or similar platforms.
- Familiarity with Linux operating systems (Ubuntu, CentOS, RHEL).
- Demonstrated willingness to continuously learn, adapt, and develop professionally.
Benefits & conditions
Our world-class work environment encompasses flexible and remote work options, a commitment to equity, and nationally respected teams in management consulting and technology services. We also offer opportunities to make a profound social impact through innovative projects, and professional development opportunities for career growth. Here you can read more about our extensive Employee Value Proposition (EVP).
Specifically, we will offer you a competitive compensation package including:
- Flexible paid time off
- 5% 401K matching program
- Equity opportunities
- Incentive and bonus programs
- Up to 16 weeks of paid parental leave
- Flexible spending accounts