System Support Technician III

• Lead technical projects and provide proactive and reactive support to diverse client environments.
• Ensure seamless IT operations, including system design, analysis, and disaster recovery planning.
• Deploy, configure, and manage on-premise and cloud-based solutions.
• Diagnose and resolve escalated technical issues while maintaining outstanding customer service.
• Document systems, processes, and client environments to drive efficiently.
• Collaborate with internal teams to optimize service delivery and technical excellence.
• Participate in an on-call rotation to provide after-hours support as needed.

This is a full-time position (Monday-Friday, 7 AM-5 PM) and participation in an on-call rotation to provide after-hours support as needed to meet peak client needs. You'll spend approximately 75% or more of your time on billable work and will be responsible for accurate and timely documentation in our ConnectWise system., * Technical Mastery: Work with Hyper-V/VMware, Azure, Active Directory, SQL, Exchange, networking (VLANs, firewalls, routing, security protocols), and automation/scripting.

• Problem-Solving: Conduct root cause analysis and troubleshoot complex IT issues.
• Customer Service Excellence: Deliver outstanding service, ensuring customer satisfaction, upholding SLAs, and exceeding performance goals.
• Project Leadership: Manage IT implementations, migrations, and upgrades for business-critical systems.
• Efficiency Optimization: Leverage automation and process improvements to enhance IT operations.
• Collaboration & Culture: Work closely with internal teams, fostering a culture of teamwork, integrity, and service excellence.
• Documentation & Reporting: Maintain accurate records of client environments and analyze feedback to drive improvements.

What We're Looking For:We need a technical powerhouse, service-oriented professional with strong problem-solving skills and the ability to work effectively under pressure with 3-5 years of similar industry experience. The ideal candidate will possess:

Technical Competencies:

• Deep understanding of IT infrastructure, cloud computing, and cybersecurity.
• Strong analytical and troubleshooting skills to resolve advanced technical challenges.
• Ability to clearly communicate complex technical concepts to both clients and team members.

Key Traits & Skills:

• Accountability & Integrity: Dependable, ethical, and committed to delivering high-quality work.
• Customer Focus: Passion for providing exceptional service and building strong client relationships.
• Critical Thinking: Proactively identify, analyze, and solve complex IT issues.
• Adaptability: Thrive in a dynamic environment with shifting priorities.
• Collaboration: Work effectively within a team to achieve shared goals.
• Passion for Excellence: Continuously seek opportunities for growth, innovation, and service improvement.
• Time Management: Prioritize workload effectively, balancing multiple tasks with attention to detail.
• Professional Growth: Commitment to continuous learning and obtaining relevant certifications., * Ability to lift, carry, and move items up to 50 lbs (occasionally more with assistance).
• Ability to sit, stand, bend, stoop, and reach throughout the workday.
• Ability to remain seated at a computer workstation for extended periods., * Help desk: 3 years (Preferred)
• Windows: 5 years (Preferred)

Ability to Commute:

• Medford, OR 97504 (Required)

Referral program, Professional development assistance, Tuition reimbursement, 401(k), Health insurance, Paid time off, Vision insurance, Dental insurance, * Impactful Work: Your expertise will directly contribute to client success and business continuity.

• Supportive Team: Work alongside passionate professionals in a collaborative environment.
• Career Growth: Expand your skills and advance your career with training and certification opportunities.
• Competitive Compensation: Enjoy a rewarding career with a company that values your contributions., * Work for a growing, family-oriented company.
• Medical benefits.
• Vision benefits.
• Dental benefits.
• Employee retirement savings plan.
• Paid time off.
• Professional development assistance.
• Investment in your success., * 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

At Tekmanagement, we're more than just an IT service provider - we're trusted partners in our clients' success and community. Our Southern Oregon based team is dedicated to providing cutting-edge solutions with a focus on excellence, reliability, and strong customer relationships. We foster a supportive and growth-oriented work culture where every team member is empowered to excel. As a Tier 3 Technician, you'll play a pivotal role in maintaining and improving our clients' IT environments, while enjoying a collaborative, growth-oriented culture. About Tekmanagement: Tekmanagement Inc. has been a trusted provider of IT support to businesses in Southern Oregon and Northern California for over 40 years. Recognized as one of the 100 Best Companies to work for in Oregon according to the Oregon Business 2022 and 2024 survey, we pride ourselves on fostering a culture of collaboration, innovation, and excellence.