LMS Platform Specialist

Summary: LMS Platform Specialist Educational Technology is a temporary 12-18 month individual contributor role providing advanced technical expertise and system-level oversight for the company's Learning Network (ILN, company's learning management system). Serves as a subject matter expert for complex troubleshooting, platform optimization, integrations, and process improvement. This role does not involve instructional design or content creation., * Lead advanced troubleshooting and serve as escalation point for complex issues

• Oversee platform integrations, enhancements, customizations, and maintenance
• Coordinate requirements gathering, stakeholder communication, testing, and post release validation
• Analyze usage data to identify trends, insights, and improvement opportunities
• Lead UAT efforts, including script creation and validation coordination
• Design and document system configurations to support business needs
• Lead onboarding and implementation for new ILN partners
• Maintain catalogue records aligned with MARC standards
• Research industry trends and recommend improvements to support and operations
• Provide backup support to the Administrator
• Contribute to additional Educational Activities projects as assigned

• Bachelor's degree preferred or equivalent experience
• Required experience with LMS administration, educational technology, or technical support
• Proven ability to troubleshoot complex technical issues
• Strong understanding of platform workflows, integrations, and system interactions
• Strong analytical, documentation, and data validation abilities
• Excellent oral and written communication skills, strict attention to detail and excellent problem solver
• Proficiency with Microsoft Office and Google Workspace
• Experience with system integrations, SCORM standards, MARC records/KBART files, HTML/CSS, and/or JIRA is a plus
• Experience translating business needs into technical requirements
• Skilled in UAT script writing and execution a plus