Network Field Services Engineer II

All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity. What you'll be responsible for:

• Assists with coordination of and performs, on-site or remotely, customer work including installations, repairs, upgrades, and maintenance.
• Resolves basic second-level customer problems and answers basic questions for customers. Escalates more complex issues as appropriate.
• Serves as a liaison between the company and customers.
• Gathers basic customer feedback and communicates it to relevant teams.
• Contributes to pre-sales technical support, such as preparing proposals and providing customer product demonstrations.
• Travels to customer site to support the project and train the customer. Develops communication skills and assists with the customer feedback process.
• Applies knowledge to resolve basic technical issues.
• Ability to work on multiple projects, customer issues, and demands while providing exceptional customer service.
• May perform other job duties as assigned.

Our team provides critical infrastructure support across both on-premises and hosted environments. This includes network and hardware support, server and domain migrations, hardware rebuilds for 4|sight servers, client PC support, and full system recovery. A successful team member excels in technical proficiency, troubleshooting, communication, and operational discipline. You must be able to diagnose and resolve issues under pressure, especially during outages or time-sensitive recovery efforts where downtime directly impacts operations and cost., * A minimum of 2 years of experience providing network and hardware support in a technical customer support or helpdesk environment.

• Must have at least 6 months of customer service experience.
• Skilled in diagnosing complex, multi-layered issues across network, hardware, and software systems, including Windows Server, Windows 11, and SQL Server.
• Strong understanding of networking fundamentals, including TCP/IP, routing, switching, VLANs, DNS, or DHCP.
• Excellent troubleshooting and critical-thinking abilities.
• Excellent time management, balancing reactive and planned work.
• Adaptability & Continuous Learning.
• Working hours are 8:00 AM to 5:00 PM. Flexibility is essential. The role also includes a 24/7 on-call rotation.

What would be nice for you to have:

• A bachelor's degree in computer science or information technology is a plus.
• CompTIA Network+ or A+.
• CompTIA Security+.
• Wireshark Certified Network Analyst (WCNA).
• Practical experience with at least one major cloud platform (AWS, Azure, GCP), with working familiarity of the others.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.

Why Jack Henry?

At Jack Henry, we're more than a technology company, we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we'd love to meet you., At Jack Henry, we live by the motto: "Do the right thing, do whatever it takes, and have fun." It's more than a tagline, it's the foundation of our culture. We recognize that our associates are the key to our success, and we're deeply committed to their wellbeing. That's why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally. We're also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders. Culture of Commitment Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It's this shared commitment that drives our success. We're proud to foster an environment where inclusion, sustainability, and community impact are more than values, they're how we operate. Visit our Corporate Sustainability (opens in new window) site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders. Equal Employment Opportunity At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law. No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations. Requests for full corporate job descriptions may be requested through the interview process at any time.