IT Help Desk Technician

We are seeking a motivated and service-oriented IT Support Specialist to join our team at Velocitor Solutions. This role is responsible for supporting day-to-day IT operations and delivering exceptional technical support to employees across the organization. The ideal candidate will play a key role in maintaining and troubleshooting employee workstations, managing IT assets, and ensuring the smooth operation of systems, tools, and technologies used throughout the company.

This position requires strong problem-solving skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. The IT Support Specialist will work closely with team members to resolve technical issues, support onboarding and offboarding processes, and contribute to ongoing IT initiatives and projects.

Responsibilities

• Basic technical support at the network level: WAN and LAN connectivity, and WiFi
• Support of service requests and minor projects
• Responsible for working cases ticketing system
• Develop and maintain technical knowledge for desktop/laptop environments.
• Support of VDI environment (VMWare Horizon)
• Escalate service issues that require higher-level engineer support
• Organize, manage, and articulate workload and tasks
• Ability to work in a team and communicate effectively and efficiently
• Provide excellent customer service
• Workstation management and troubleshooting
• Active Directory management and troubleshooting
• Microsoft 365/ Azure AD/ Exchange Online management and troubleshooting
• Onboard new hires/Deboard former employees
• Support AV systems (projection, video conferencing, and room scheduling)
• Maintaining inventory of IT equipment (computers, monitors, IT supplies etc.) and in an asset management system
• Support users on applications and tools (VOIP, MS TEAMS, Office Suite, Browsers, etc.)
• Set up and troubleshoot printer/copier/scanners
• Troubleshoot basic network connectivity and Wifi issues
• Participate in on call schedule. Some off hours work is possible and may be required

• Exceptional Communication Skills
• Microsoft Windows and Server Platforms
• Microsoft Office365 /Azure AD
• Mobile Technologies (Android, iOS, etc.)
• Basic network troubleshooting experience
• Ability to pass background check
• Backup Technologies (Veeam, etc.)
• Basic VMWare Knowledge
• CompTIA A+, CompTIA Network +, or Microsoft Certifications
• Technical Degree or 2 years + equivalent experience
• Ability to lift and carry up to 75 lbs. (e.g., desktops, monitors, printers, and other IT equipment)