Field IT Support Technician

Are you a hands-on IT professional who thrives in fast-paced, mission-critical environments? As a Field IT Support Technician, you'll play a vital role in keeping field and distribution operations running at peak performance by delivering reliable, on-site technical support where it matters most. This is an opportunity for a driven problem-solver who enjoys being on the front lines of technology, partnering closely with operations, vendors, and centralized IT teams to minimize downtime and enable business success.

What You'll Do

You'll serve as a trusted on-site IT resource, providing installation, maintenance, and troubleshooting support for enterprise technology across field locations. Your work will directly impact system reliability, teammate productivity, and operational continuity in high-availability environments., * Provide hands-on support for hardware, software, and connectivity issues across field and distribution environments

• Install, configure, and maintain end-user devices such as desktops, laptops, scanners, printers, and peripheral equipment
• Support Microsoft Windows operating systems and Microsoft Office products, escalating complex issues as needed
• Assist with infrastructure-related equipment including servers, network devices, and operational technology under the guidance of centralized IT teams
• Partner with operations leaders, vendors, and Home Office IT teams to support technology deployments, resolve incidents, and reduce operational downtime
• Maintain documentation and follow established standards to ensure consistency and reliability across supported locations
• This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards.

Why This Role Stands Out

This isn't a desk-bound IT job. You'll work in dynamic, real-world environments where your technical expertise directly supports business-critical operations. If you enjoy variety, ownership, and being the go-to problem solver on site, this role offers meaningful impact and visibility.

Top performers in this role are customer-focused, adaptable, and technically curious. You're comfortable working independently while knowing when to collaborate and escalate. You take pride in solving problems the right way-safely, thoroughly, and with minimal disruption to the business.

Tuition reimbursement, Pet insurance, Parental leave, 401(k), Health insurance, Paid time off, Employee discount, Vision insurance, * Benefits on day 60: medical, dental, and vision insurance, FSA/HSA, and company-paid life insurance

• Paid time off begins after 90 days.
• 401(k) Profit Sharing Plan after 90 days.
• Additional benefits: pet insurance, maternity/paternity leave, employee assistance programs, discount programs, tuition reimbursement program, and more!