LIMS Support Engineer

We are currently seeking a LIMS Support Engineer to join our team in Morris Plains, New Jersey (US-NJ), United States (US). In this Support Engineer role, provide application support for Laboratory Information Management Systems (LabVantage or LabWare). Ensure stable operations across QC, R&D, and manufacturing labs by addressing incidents, resolving defects, managing changes, supporting integrations, and coordinating with business and IT stakeholders in regulated (GxP) environments. Key Responsibilities

• Provide L2/L3 incident resolution for LIMS applications (LabVantage or LabWare).
• Diagnose and resolve configuration issues, workflow errors, sample lifecycle problems, and data inconsistencies.
• Conduct detailed root-cause analysis and implement permanent fixes.
• Maintain LIMS master data, workflows, templates, and stability modules.
• Support version upgrades, patches, and environment maintenance.
• Assist laboratory users with operational questions, access issues, and data troubleshooting.
• Support integrations between LIMS and instruments, SAP/ERP, middleware, and APIs.
• Troubleshoot interface failures (REST/SOAP APIs, ETL jobs, instrument connectors).
• Support CSV documentation, change control, IQ/OQ/PQ impact checks, and audit readiness.
• Ensure compliance with GxP, 21 CFR Part 11, and ALCOA+.
• Coordinate with QA, Lab Operations, Infrastructure, and DevOps teams.
• Provide user training and create SOPs, release notes, and support documentation.

• 8+ years of LIMS support or development experience.
• 8+ years of hands-on skills in LabVantage (Java/Groovy) or LabWare (LADL, LIMS Basic).
• 8+ years of strong SQL skills (Oracle/SQL Server/PostgreSQL).
• Understanding of QC/R&D workflows and regulated environments.
• Strong problem-solving and communication skills.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $87,120 - $181,500. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. #LI-NorthAmerica

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.