Senior Technical Analyst

P&C IT Services provides professional services to help our business units and corporate functions use technology to create, manage, and optimize information and business processes. IT Services can include a wide range of activities such as: software development, data management, Cloud services, IT security, network security, technical support, establishing and overseeing access rights, procuring and maintaining equipment or software, managing the infrastructure, and defining security procedures, The overall goal of IT Services is to provide technology solutions that increase efficiency, reduce costs, and give our company a competitive advantage over our competitors.

We are seeking a Senior Technical Analyst to support our Property & Casualty IT organization within the Core Underwriting and Policy Administration domain. This role partners closely with underwriting and operations teams to translate complex business needs into effective technology solutions.

The ideal candidate has deep knowledge of P&C insurance lines of business and the end-to-end policy lifecycle, along with strong analytical and requirements-gathering skills. You will collaborate with business stakeholders, business analysts, developers, and quality assurance teams to define, implement, and deliver enhancements to our policy administration systems.

This position requires a proactive, detail-oriented professional who can work independently while contributing to a highly collaborative delivery environment.

Great American's culture is built on connection, shared learning and strong relationships. To support this, employees in this role are expected to be on-site a minimum of two days a week, with the potential to work three days remotely. Core in-office days are Tuesday and Thursday but will be determined by business needs.

Essential Job Functions and Responsibilities

• Analyzes business issues and defines requirements to design IT solutions that align with organizational goals.
• Collaborates with program manager, project manager and/or project teams to gather information, model systems requirements, and document specifications.
• Configures and maintain enterprise applications to ensure optimal performance and reliability.
• Responds to application service requests and troubleshoots issues with clear documentation and communication.
• Prepares technical specifications.
• Scrum master - Servant leader ensuring daily scrums, sprint planning, reviews, retrospectives and refinements are scheduled and occur consistently as the team progresses through the sprint. Removes blockers and impediments that prevent the team from meeting sprint goals.
• Performs Root Cause Analysis of production incidents and ability to resolve them correctly and quickly while improving / sustaining the system overall health and performance.
• Writes and analyzes XPath queries for XML data.
• Performs other duties as assigned.

• Minimum of 8 years of related experience required
• Prior experience within the P&C industry with deep knowledge in the insurance domain.
• Strong policy life cycle experience, and prior experience with SaaS policy administration vendors.
• Strong analytical skills with ability to gather and analyze data to driven decision-making.
• Prior experience with Agile methodology while using Rally or similar software.
• Familiarity with ITIL practices and software development lifecycles (SDLC).
• Excellent communication, stakeholder engagement and business relationship skills.
• Ability to use AI-enabled tools to support day-to-day work, and hands on experience applying generative AI or AI-assisted tools.
• Proficiency in enterprise platforms and experience with Oracle SQL, MS SQL, reporting tools (e.g. Power BI, Tableau, Informatica) and other scripting languages.
• Experience with Snowflake, MarkLogic, data warehouses, Humio dashboards, and GitHub.

Tuition reimbursement, Employee stock purchase plan, Parental leave, Health insurance, 401(k) matching, Paid time off, Vision insurance, Dental insurance, We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow. At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.