IT Support Technician

• Provide first-level IT support and assist with advanced troubleshooting alongside senior IT staff
• Respond to help desk tickets, emails, calls, and walk-up requests in a timely, professional manner
• Support Windows laptops, desktops, printers, peripherals, and mobile devices
• Troubleshoot Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) and common business applications
• Image, configure, deploy, and maintain end-user devices
• Assist with device enrollment, compliance, and endpoint security tools
• Support onboarding and offboarding (user accounts, devices, system access)
• Assist remote users (sales, field staff) with VPN, connectivity, and hardware issues
• Provide on-site support at the Fresno office (office, production, warehouse) and assist remote locations as needed
• Escalate issues with clear documentation and troubleshooting details
• Document issues, resolutions, and procedures
• Support IT projects, hardware refreshes, and system improvements

• Windows 10 and Windows 11
• Microsoft 365 (Outlook, Teams, OneDrive, Excel)
• Apple iOS devices (iPhone and iPad)
• Networking concepts (DNS, DHCP, TCP/IP)
• User account management (Active Directory and Entra ID)
• Strong customer service, communication, and teamwork skills
• Ability to troubleshoot issues logically and follow established standards
• Detail-oriented and highly organized
• Ability to prioritize and manage multiple tasks
• Ability to work both independently and as part of a team

Preferred Qualification:

• Experience supporting manufacturing or industrial environments
• Intune / MDM
• Endpoint security tools (EDR/AV)
• VPN clients and remote access solutions
• Experience with:
• Active Directory (user accounts, password resets, group membership)
• Imaging / device deployment
• Hardware rollouts or refresh projects
• Working understanding of:
• DHCP vs static addressing
• DNS basics
• Wired vs wireless troubleshooting
• VLANs
• Experience using a ticketing system and following documented processes
• Ability to explain technical issues to non-technical users
• Certifications:
• CompTIA A+
• CompTIA Network+ or Security+
• Microsoft fundamentals certifications, * 1-3 years of experience in an IT support, help desk, or technical support role
• Strong working knowledge of Windows 10/11
• Experience supporting Microsoft 365
• Familiarity with PC hardware, peripherals, and printers
• Strong customer service and communication skills

Lyons Magnus is a multi-national, multi-plant food and beverage manufacturer that invests in modern enterprise systems, analytics, and manufacturing technologies to support operational excellence across its locations., Our compensation program is designed to attract, motivate, and retain the very best people. Lyons Magnus offers a comprehensive benefits plan that include: Health, Dental Insurance, Life Insurance, Long Term Disability, Sec. 125, 401(k) plan, and more. If you meet these requirements and are eager to join a dynamic company poised for further growth, please respond with your cover letter, and salary requirements. To learn more about Lyons Magnus, LLC its products and core values, visit www.lyonsmagnus.com or follow us on Instagram or LinkedIn Lyons Magnus is an Equal Opportunity Employer and with opportunities for advancement. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories. * This organization participates in E-Verify.