SRE-DevOps Video Engineer

Role Summary Synamedia is seeking an On-Site Support Engineer to be embedded within a major MVPD's operations facility. The role supports daily operation and maintenance of Synamedia's AWS-based Linear Video Distribution Platform, ensuring reliable content delivery and smooth integration with the customer's back-office systems. The platform handles SRT ingest, transcoding, packaging (DASH/HLS), DRM, Origin delivery via CloudFront CDN, Session Management, Manifest Manipulation, and Dynamic Ad Insertion (DAI). This is a customer-facing position requiring strong communication, troubleshooting, and operational skills across cloud video workflows. The ideal candidate combines the hands-on practicality of a Support Engineer with the architectural understanding of a Solution Architect. Key Responsibilities Serve as the primary on-site technical contact supporting Synamedia's AWS-based linear video distribution platform. Collaborate daily with the customer's operations and engineering teams to maintain platform availability and resolve operational issues. Validate incoming SRT content feeds and ensure source quality, correct service configurations, and alignment with channel lineups. Support the customer with verifying service additions, changes, and removals in collaboration with customer back-office systems and endpoint configurations. Support configuration updates and platform component integrations following approved change management procedures. Assist the customer with understanding alarms, and monitoring service KPIs; Troubleshoot issues across ingest, transcode, packaging, DRM, and CDN delivery workflows and perform root-cause analysis and escalation when required. Document runbooks, operational procedures, and lessons learned for repeatable execution and knowledge transfer. Act as an escalation point to liaise with remote Synamedia engineering, cloud operations, and product teams to resolve complex issues. Provide on-site technical insight to support platform upgrades

Do you have experience in Technical writing?, Do you have a Bachelor's degree?, feature rollout, or architecture optimization. Participate in incident review and service improvement initiatives. Support API questions relating to monitoring and dashboard improvements and integration with customers NMS Required Skills and Experience 5+ years of hands-on experience supporting or operating video delivery systems in broadcast or OTT environments. Strong working experience in DevOps, Cloud Infrastructure, or Site Reliability Engineering. Solid experience with containerization and orchestration (Docker, Kubernetes). Strong understanding of video workflows - ingest, encoding/transcoding, packaging (DASH/HLS), DRM, CDN delivery, and DAI. Familiarity with Synamedia Video Network products and architectures preferred. Experience with AWS Cloud Services (EC2, S3, CloudFront, CloudWatch, IAM, Lambda, etc.) and understanding of cloud networking fundamentals. Proficiency with Linux system administration, basic shell scripting, and system log analysis. Working knowledge of IP networking and protocols (TCP/IP, multicast/unicast, DNS, load balancing, routing). Understanding of monitoring and alerting systems and interpreting telemetry to diagnose performance or workflow issues. Strong documentation skills with the ability to produce clear technical runbooks and operational guides. Excellent communication and interpersonal skills with experience engaging directly with customers and engineering teams. Desirable Skills Knowledge of containerized or serverless environments (Docker, Kubernetes, Lambda). Familiarity with CI/CD pipelines, automation, and observability tools (Grafana, Prometheus, ELK). Experience working with DRM technologies (Widevine, PlayReady, FairPlay). Understanding of Dynamic Ad Insertion workflows. AWS or other cloud certification (e.g., AWS Solutions Architect Associate) is an advantage. Education Bachelor's degree in Computer Science, Electrical/Computer Engineering, or related field (or equivalent professional experience). Soft Skills Analytical and systematic problem-solving ability. Strong customer engagement and collaboration mindset. Flexible, adaptable, and comfortable in fast-changing environments. Capable of working independently while coordinating with distributed teams. Passionate about video technology and continuous learning. Travel / Shift Based at the customer site; occasional travel for training or support may be required. Occasional weekend or after-hours support may be needed during major events or maintenance windows.