IT Network Specialist

Want to support a team of professionals who are making a difference in government? Join the Division of Legislative Audit in Juneau, Alaska! We are dedicated to enhancing government operations and accountability by increasing transparency within the State of Alaska. If you are interested in providing IT support to a team of professionals, the Division of Legislative Audit is a great choice., Administers networks, applications, services, and hardware, including assisting with planning, design, modification, implementation, and security for the Division. Provides end-user support and training for Division employees. Works under general supervision, demonstrating initiative and independent judgment. These responsibilities require the incumbent to work in our Juneau office., * Maintains backups of all critical network components and files, ensuring that current backups are kept secure at an offsite location.

• Performs software and communication protocol upgrades on file, application, web, and database servers.
• Assists with the analysis, design, support, and maintenance of the Division's servers, networks, workstations, and connection to the state's Wide Area Network backbone.
• Provides end user support for all information technology products and services, including instructing and supporting end-users with hardware and software issues, and including after-hours and remote support.
• Troubleshoots and monitors networks, servers, and workstation computer software/hardware problems to maintain an efficient environment.
• Installs, secures, maintains, and supports computer software, hardware and peripherals.
• Develops and maintains documentation of the networks, servers, workstations, and software applications.
• Maintains IT inventory and monitors warranties and product lifecycles.
• Evaluates and tests new software and scripts in a network environment to assure their usefulness before recommending their purchase. Installs specialized software.
• Assists with the development and maintenance of the Division's websites.
• Performs other duties as assigned.
• Some travel will be required.

• Strong customer service and organizational skills.
• Ability to work independently as well as in a team environment.
• Ability to recognize, analyze, and resolve network problems.
• Thorough knowledge of commonly used personal computer applications and peripherals.
• Thorough knowledge of current network and information technology techniques, network operating systems, personal computer hardware and software, and performance monitoring and capacity management tools.
• Ability to lift up to 40 pounds.

RECOMMENDED SKILLS & CERTIFICATIONS

• Microsoft Server
• Microsoft SQL Server
• Citrix XenApp, XenDesktop, Virtual Apps & Desktops, and NetScaler
• Microsoft certifications (MCSA, MCSE, MTA etc.)
• Citrix certifications (CCA, CCP, CCE, etc.)
• CompTIA A+ certification, High school diploma or equivalent., Three years of work experience in which the primary responsibility of the position was planning, installation, modification and administration of networks, as well as experience in supporting current software and hardware products. OR (substitution) A Bachelor's degree from an accredited college or university with a major in computer science or a related field may substitute for one year of the required work experience., Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.

The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.

For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits. (Please note this video is specifically designed for new State Employees.)

Insurance Benefits

• Health insurance, which includes employer contributions toward medical/vision/dental

• The following employee groups are under AlaskaCare Benefits administered by the State: See https://drb.alaska.gov/help/plans.html for additional information. o AVTEC o Confidential o Correctional Officers o Marine Engineers o Mt. Edgecumbe Teachers o Supervisory o Unlicensed Vessel Personnel/Inland Boatman's Union o Exempt employees (not covered by collective bargaining)

• The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information. o General Government o Labor, Trades and Crafts o Public Safety Employees Association o Masters, Mates & Pilots

• Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)

Optional Insurance Benefits

• Group-based insurance premiums for

• Term life (employee, spouse or qualified same sex partner, and dependents)
• Long-term and short-term disability
• Accidental Death and Dismemberment
• Long-term care (self and eligible family members)
• Supplemental Survivor Benefits

• Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses

Retirement Benefits

• Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)
• Matching employer contribution into a defined contribution program (new employees)
• Employer contribution into a defined benefit or defined contribution program (current employees)
• Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
• Option to enroll in the Alaska Deferred Compensation Program
• Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options

Juneau is our nation's most beautiful capital city with snow-capped mountains, the Pacific Ocean, and the largest national forest. Old-growth trees in a temperate rain forest create clean air and clean water, as well as many opportunities for adventure. The local trails offer a multitude of choices for exploring the woods or climbing mountains. Our local waters provide some of the best seafood in the world: salmon, halibut, shrimp, and crab. Water-lovers enjoy ocean boating, diving, paddle boarding, and even surfing. There are rivers for white-water rafting and lakes, ocean, and rivers for fishing. Locals and visitors avail themselves of the many cabins and camping options in and around Juneau. Winter brings a host of Nordic and alpine skiing possibilities, including at Eaglecrest Ski Area. For a town of 30 thousand people, Juneau has an amazing array of cultural opportunities. The Alaska Folk Festival, Juneau Jazz and Classics, and the Juneau Symphony bring a variety of world-class music to town every year and the city houses the state museum, a professional theater, and many art galleries. All of these things contribute to a quality of life that is highly prized by those who live in Juneau., Careers with the State of Alaska offer MANY benefits