IT Support Specialist

The IT Support Specialist is on the front lines assisting Employees / Clients requiring assistance with desktop, software and hardware related business technology issues. We want our Employees / Clients to recognize that another human being is on the other end of the phone or email working to understand their concern and helping them get to a resolution efficiently., Receiving, prioritizing, documenting, and actively resolving technical support requests from our Employees / Clients in a timely manner. This job involves talking to Employees / Clients on the telephone, communicating via email and chat, servicing Employees / Clients onsite and in-person, working in a busy (sometimes high pressure) support environment. You must enjoy working with people and have excellent written and verbal communication skills.

• Excellent attitude, phone etiquette, written and verbal communication, and people skills
• Ability to properly prioritize and see to completion multiple commitments while accurately tracking time
• Enthusiasm for IT and technology. Self-motivated, with initiative and a 'can do' attitude
• Proven technical, problem solving and troubleshooting ability
• Clean driving record
• Available to work in our Glendale Offices
• Available to participate in our after-hours projects
• Willing to work outside normal office hours from time-to-time when required

Technical Skills and Experience Required:

• 5+ years' IT Support experience REQUIRED
• Advanced understanding of operating systems (Microsoft Windows 10, 8, 7, OS X, iOS and Android), Office 2007 / 2010 / 2013 / 2016
• Advanced knowledge of computer hardware, peripherals, basic networking concepts and Microsoft Office applications.
• Working experience with Office365, Google Apps, and Microsoft Outlook profile configuration
• Basic understanding of domain-based networks, such as file and print shares, mail and application servers.
• Basic knowledge of mobile devices and tablets and mobile device management
• Basic Active Directory management as it relates to user account creation and modification, security and distribution groups
• Hands-on working experience with routers, firewalls, switches, VPN devices and wireless and other networking technologies, including TCP/IP, DNS & DHCP

Pinnacle Inc. has been in business for over 20 years and never had a sales agent! Why? Because our work sells itself! All of our business partnerships come from recommendations from our long-time satisfied customers. Pinnacle is growing and is looking for good people to join our Structured Cabling Team! At Pinnacle every role matters. Our Core Values: Integrity, Commitment and Teamwork, Pinnacle has exceptional standards for customer service, not only for the Clients we support, but also for our employees. It is our expectation that the person in this role likes to work with others and will help them solve problems and find solutions with a positive attitude and helpful spirit.