Data Center Technician I

We are hiring a Data Center Technician I to support a high-availability cloud infrastructure environment. This is a hands-on technical role focused on server hardware troubleshooting, installations, repairs, and data center operations. You will act as a frontline resolver, responsible for diagnosing hardware issues, performing repairs, maintaining inventory accuracy, and supporting uptime in a fast-paced, mission-critical environment., Hardware & Server Support

• Diagnose, troubleshoot, and resolve server hardware issues (CPU, memory, storage, power components)
• Perform hardware replacements, upgrades, and system repairs
• Execute system builds, installations, and decommissions
• Conduct root cause analysis (RCA) on failures to prevent recurrence
• Perform testing using diagnostic tools and validation systems

Data Center Operations

• Install, rack, stack, and cable servers and networking equipment
• Support high-severity (priority) incidents to minimize downtime
• Maintain uptime and reliability through timely resolution of support tickets
• Follow strict SOPs, escalation procedures, and safety protocols

Inventory & Asset Management

• Receive, track, and manage hardware inventory and spare parts

• Maintain accurate records in WMS/ticketing systems

• Handle secure media and ensure compliance with data destruction policies

• Participate in audits of hardware and storage assets

• Troubleshoot basic network connectivity issues (TCP/IP, cabling, ports)

• Install and configure networking equipment (switches, routers, patch panels)

• Support system upgrades, firmware updates, and OS-level tasks (Linux basics)

Documentation & Reporting

• Document troubleshooting steps, repairs, and resolutions in ticketing systems

• Maintain detailed service logs and asset updates

• Track performance against ticket queues and SLAs

• Collaborate with Network Engineers, SREs, and Infrastructure teams

• Escalate complex issues appropriately

• Participate in team meetings, KPI reviews, and continuous improvement efforts

Compliance & Safety

• Follow all data center security protocols (restricted access, screenings)
• Ensure compliance with safety, quality, and operational standards
• Maintain a clean, organized work environment

The ideal candidate is hands-on, detail-oriented, and technically skilled, with the ability to diagnose hardware issues, follow structured procedures (SOPs), and collaborate effectively with cross-functional teams to ensure system reliability and uptime., * High school diploma or equivalent

• 1+ year experience with:

• Server/computer hardware (builds, repairs, components)
• Basic networking (TCP/IP fundamentals)

• Hands-on experience with:

• Hardware troubleshooting and replacement
• Diagnostic tools and testing equipment

• Basic knowledge of Linux/Unix command line
• Experience working with ticketing or documentation systems
• Strong communication skills and team collaboration
• Ability to follow SOPs and adapt to feedback in a structured environment, * CompTIA A+, Network+, or equivalent certifications
• Experience in data center, IT support, or field technician roles
• Familiarity with:

• Data center infrastructure (power, cooling systems)
• Enterprise tools or monitoring systems (e.g., Nitro, Boost, etc.)

• Experience working in high-availability or SLA-driven environments

Physical & Work Environment Requirements

• Ability to lift up to 40 lbs
• Stand/walk for extended periods
• Comfortable working in:

• Variable temperatures
• Noisy server environments
• Dust/airborne particles

• Ability to climb ladders and work at height
• Must pass daily security screening (metal detectors)

Performance Metrics (KPI)

• Ticket resolution time and queue management
• Accuracy of repairs and documentation
• Team collaboration and communication
• Adherence to SOPs and safety standards

Ideal Candidate Profile We are targeting candidates who are:

• Hands-on and comfortable working with hardware daily
• Experienced in break/fix, field technician, or data center environments
• Able to work in fast-paced, physically active roles
• Detail-oriented with strong documentation habits
• Comfortable working shifts (including nights)

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• 401(k), Plus Match
• Weekly Pay If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells. ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.