User Experience Strategist I

Provides support in developing human-centered design strategies and solutions for user experiences and initiatives, informed by research and insights. Provides coordination and execution support to lead strategists. Works under the guidance of senior peers and/or leadership., * Aid in the synthesizing of user data from various sources, providing support to lead strategists

• Analyze the user experience by evaluating the experiences end-to-end, seeking out opportunities for improvement
• Collect and assimilate customer data to assist with guiding design
• Assist business partners and researchers, designers, and experience owners to solve basic user experience problems
• Assist with the development and maintenance of experience and journey maps throughout life cycle of projects
• Build relationships that help the user experience definition effort succeed
• Share ideas and new concepts, strategies or innovative approaches to user experience solutioning
• Support projects and research initiatives within the business unit and/or across the organization
• Support strategist and project teams with assignments across work streams
• Coordinate workshop logistics for lead strategists and assist with compiling workshop materials
• Other duties as assigned

• Ability to exercise initiative using good judgment to make sound decisions
• Ability to manage multiple priorities independently and/or in a team environment to achieve goals
• Basic knowledge of best practices for web and mobile-based content, tools, and forms
• Exposure to mapping of ecosystems, experiences, customer journeys, and service blueprints
• Exposure to user centered design principles, visual design, user behavior and interaction models
• Familiarity with design thinking principles and techniques
• Familiarity with interpreting requirements into executable design solutions
• Familiarity with design fundamentals, such as color theory, typography and composition
• Familiarity with researching, compiling, analyzing and documenting data, business processes, and workflow
• Familiarity with the processes of sketching, conceptual design, wire framing, prototyping, and usability testing
• Familiarity with agile methodologies
• Basic collaboration and persuasion skills
• Effective organizational, planning and time management skills
• Effective research, analytical, and problem solving skills
• Effective skill in using data communications and storage
• Effective verbal and written communication skills
• Effective word processing and spreadsheet software skills
• Skill maintaining accuracy with attention to detail while meeting deadlines, * Experience in Graphic Design, User-Centered Design/Human-Computer Interaction, Design Thinking, or the equivalent combination of education, training, and experience

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.