Integration Specialist

The Integration Specialist meets with and assists customer IT contacts to implement LMS & SSO integration with iCEV. Also trains internal team members to assist customers with LMS & SSO support level questions while working directly with customers to resolve escalated LMS or SSO issues., * Communicates with customers through multiple platforms, such as webchat, phone, email, Zoom and/or Teams video meeting.

• Schedules meetings with customers to further help them with their LMS & SSO integration problems once an issue has been escalated.
• Trains internal team on frontline support of LMS or SSO integrations with customers.
• Maintains a team Outlook/Calendly scheduler for both internal training sessions and customer training meetings.
• Attends meetings with developers, as needed, to provide feedback for updates and fixes.
• Communicates updates with internal staff and makes sure they understand the limitations and functionality of the company platform.
• Communicates updates with customers and internal staff by creating tutorials such as screenshots and video recordings.
• Recording pertinent customer meeting information in Salesforce for all internal stakeholders to reference.
• Performs other related duties as assigned.

• Knowledge of Learning Management Systems (Schoology, Google Classroom, Canvas, Moodle, etc.)
• Knowledge of iCEV products and offerings
• Knowledge of Rostering / SSO product (Clever, Classlink)
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Ability to troubleshoot and diagnose problems within a web browser.
• Ability to communicate technical resolutions efficiently to customers which are often not as technologically proficient.
• Proficient in Microsoft Office Suite or related software.
• Excellent time management, organizational skills and attention to detail.
• Ability to work effectively both as part of a team and independently.

Education & Experience:

• Bachelor's Degree or Equivalent years of experience.
• Customer support or success experience required.
• Experience with one or more of the following Learning Management Systems: Blackboard, Canvas, Google Classroom, Moodle, or Schoology.

Additional Details:

Our organization supports a flexible work environment that balances collaboration, productivity, and business needs. Following a probationary period, this role offers a hybrid schedule 3 days in-office, 2 days remote. Please note this is based on employee performance and is subject to change.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times., * AMSA Culinary Meat Selection & Cookery Certification
• AMSA Food Safety & Science Certification
• AMSA Meat Evaluation Certification
• BASF Plant Science Certification
• Benz School of Floral Design Principles of Floral Design Certification
• Center for Financial Responsibility Personal Financial Literacy Certification
• Ducks Unlimited Ecology Conservation & Management Certification
• EETC Principles of Small Engine Technology Certification
• Elanco Fundamentals of Animal Science Certification
• Elanco Veterinary Medical Application Certification
• Express Employment Professionals Business Office Technology Certification
• Express Employment Professionals Career Preparedness Certification
• HBAA Residential Construction Skills Certification
• NCLCA Principles of Livestock Selection & Evaluation Certification
• NHJTCA Equine Management & Evaluation Certification
• NRCS Fundamentals of Conservation & Sustainability in Agriculture Certification
• Skilled to Build Michigan Foundation Residential Construction Skills Certification
• Southwest Airlines Professional Communications Certification
• SFMA Turfgrass Science Certification

Since 1984, iCEV has been a leader in Career & Technical Education, offering innovative curriculum and industry-recognized certifications that equip learners with real-world skills. Our comprehensive online platform supports educators and students across diverse fields. Join our team and make an impact, helping us to empower the next generation with the knowledge and skills they need to succeed.