IVR/Chat Developer (Amelia)-2

Realign Llc
Colorado Springs, United States of America
6 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Compensation
$ 95K

Job location

Colorado Springs, United States of America

Tech stack

JavaScript
API
Amazon Web Services (AWS)
JIRA
Customer Interaction Management (Software)
Python
Lightweight Directory Access Protocols (LDAP)
Machine Learning
Natural Language Processing
Named Entity Recognition
Performance Tuning
Simple Object Access Protocol (SOAP)
Single Sign-On
Speech Recognition
XML
Scripting (Bash/Python/Go/Ruby)
React
Backend
Bots
Enterprise Integration
Speech Synthesis
REST
Webhooks
ServiceNow
Web Api

Job description

  • Solution Architecture: Ability to design, build, and deploy conversational solutions for customer service or internal IT
  • Voice Bot Development: Expertise in speech-to-text, text-to-speech, and designing natural, human-like voice conversations.
  • NLP & Machine Learning: Strong background in Natural Language Processing, intent recognition, and entity extraction.
  • Integration Skills: Experience connecting bots to backend systems via APIs (REST, SOAP, XML).

Requirements

  • The candidate should have strong experience working with Amelia (Sound Hound) for Service Desk Automation.
  • Should have created Automation solutions using Chat-bots and IVA Bots in Amelia.
  • Must have strong experience integrating Amelia with tools like AWS Connect, Backend APIs, Webhooks, ITSM tools like ServiceNow, Jira, Rally, Contact center technologies, ADS, SSO, LDAP, Scripting in Python Javascript, React Js.
  • Should have good communication skills and should have worked in Onshore - Offshore model

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