Remote Technical Support Specialist

We are seeking a Remote Technical Support Specialist to provide support for Cable One internet and telephone customers. This role focuses on troubleshooting technical issues while delivering a professional and positive customer experience from a home office environment., * Answer inbound customer calls for internet and phone technical support

• Troubleshoot:
• Modems and routers
• Wireless connectivity
• Email setup and configuration
• Diagnose phone service issues and guide customers through resolutions
• Follow established procedures to ensure consistent service delivery
• Document all customer interactions and create service tickets
• Use remote desktop tools to assist customers
• Stay current on product updates and technical changes
• Identify recurring issues and provide feedback to leadership
• Maintain and care for company-issued equipment
• Perform additional duties as assigned

• High school diploma or GED required
• 3-6 months of related experience or training preferred
• Prior technical support experience is a plus

Skills & Abilities

• Strong verbal and written communication skills
• Ability to read and interpret technical documentation
• Basic math skills (percentages, ratios)
• Strong analytical and problem-solving skills
• Intermediate computer skills:
• Microsoft Office
• Windows and macOS
• Comfortable working with tablets, smartphones, laptops, and desktops
• Professional, patient, and customer-focused demeanor
• Self-motivated and able to work independently in a remote environment, * High school or equivalent (Required)

Experience:

• Technical support: 1 year (Preferred)
• Call Center: 1 year (Required)

Firstsource Advantage 2.92.9 out of 5 stars Pueblo, CO Remote $17 an hour - Full-time, Pulled from the full job description

• Paid training
• Referral program
• On-the-job training
• 401(k)
• Health insurance
• Paid time off
• Vision insurance, * 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance
• Work from home