Salesforce Solution Architect / Functional Lead

Cross-Cloud Architecture & Execution:

• Provide functional expertise across Sales Cloud, Service Cloud, and Experience Cloud
• Support portal strategies including scheduling, invoicing, and future integrations

Data & Integration Strategy:

• Manage and optimize data architecture and system integrations
• Oversee lead routing processes and downstream system integrations

Strategic Delivery Support:

• Collaborate with Delivery Lead to align business and technical strategies
• Translate stakeholder requirements into scalable Salesforce solutions

Enhancement Delivery & SOPs:

• Drive backlog prioritization and enhancement delivery
• Develop and maintain SOPs for process standardization and scalability

Ecosystem Management:

• Manage third-party tools and integrations such as document generation and e-signature platforms, Day-to-Day Activities:
• Review deployment updates and offshore development progress
• Conduct strategy sessions with Delivery Lead
• Manage backlog, prioritize tasks, and support issue resolution
• Design functional data flows and system processes
• Coordinate daily handoffs with offshore development teams, * Development & Automation: Flow Builder, Process Builder
• Agile Tools: Jira, Rally, Confluence
• Data & Analytics: Data Loader, Workbench, Salesforce Inspector, ETL tools, Snowflake
• Process Mapping: Lucidchart, Microsoft Visio
• Integrations & Ecosystem: HubSpot, Conga Composer, DocuSign

• 8 10+ years of overall IT/Business experience
• 5 7+ years of hands-on Salesforce experience