IT Help Desk Technician

The Helpdesk Technician is responsible for providing technical assistance / support to end users. Support requests can range from general PC usage to hardware and software support and training. The technician tracks and responds to helpdesk tickets, troubleshoots issues, isolates problems, and determines and implements solutions. The helpdesk technician must have outstanding professional communication skills., · Installation / configuration of computer hardware / software

· Virus removal and remediation

· Troubleshoot hardware and software issues remotely or in person

· Resolve basic networking issues

· Train users on computer usage

· Respond to helpdesk requests over the phone or in person

· Write training documentation

· Work independently or with upper level technicians to determine and resolve root causes

· Work with 3rd party support to determine root causes and implement fixes

· 1-3 years of helpdesk experience

· High School Diploma

· Experience with Microsoft 365 Administration

· Experience with Multi-Factor Authentication Administration

PREFERRED QUALIFICATIONS:

· Bachelor's degree in Information Technology or related field

· 3-5 years of helpdesk experience

· Experience in Managed Service Provider or IT Consulting environment is a plus

· Experience with ERP System Software Support is a plus

REQUIREMENTS:

· Driver's License Required

· Reliable Vehicle Required

· Ability to lift up to 50 lbs

Job Type: Full-time

401(k), Health insurance, Retirement plan, 401(k) matching, Paid time off, Vision insurance, Dental insurance, Life insurance, * 401(k)

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance