Technical Support Specialist

Under the supervision of the IT Manager, the Technical Support Specialist provides entry-level to intermediate technical support for hardware, software, operating systems, and infrastructure equipment for firm personnel. This role supports a professional services environment and requires strong customer service, communication skills, and attention to detail., * Respond to end-user requests for technical support via phone, email, ticketing system, and in person.

• Provide day-to-day support for Microsoft Windows 11, Microsoft 365, and standard office productivity applications.
• Support infrastructure and endpoint environments within an Active Directory and multi-site network.
• Build, configure, deploy, and maintain firm workstations, laptops, mobile devices, and peripherals.
• Assist with user account management, onboarding, offboarding, and access changes.
• Troubleshoot hardware, software, printing, and connectivity issues in a timely and professional manner.
• Communicate technical information clearly to non-technical users.
• Document issues, resolutions, and procedures as required.
• Participate in miscellaneous IT projects and initiatives as assigned.
• Department: Information Technology
• Reports To: IT Manager

• Minimum 1 year of experience in an IT helpdesk, desktop support, or technical support role.
• Experience supporting a legal or professional services environment is a plus.
• Familiarity with:

• Microsoft Windows operating systems
• Microsoft 365 (Outlook, Word, Excel, Teams, OneDrive)
• Active Directory user and computer management
• Basic networking concepts (LAN/WAN, VPN, printers)

• Technical training or certifications a plus (e.g., CompTIA A+, Network+, Microsoft certifications).
• Strong verbal and written communication skills.
• Excellent organizational skills with the ability to prioritize and learn quickly.
• Dependable, trustworthy, and professional with strong integrity and discretion.

• Hourly: $24/hour - $30/hour

We offer a competitive salary, bonus opportunities, and a comprehensive benefits package, including on-site gym facilities, health insurance, paid time off, and a 401(k) plan with company match, along with a collaborative and supportive work environment.

Pettit Kohn Ingrassia Lutz & Dolin PC is a growing civil litigation law firm dedicated to delivering exemplary client service while fostering a collaborative and professional workplace for its employees.