Solution Architect - Agentic AI and Observability

TCS Cloud Unit is looking for an experienced Observability and AI Solution Architect to design and implement enterprise-grade observability and AI solutions that provide deep visibility into infrastructure, applications, networks and transform IT Operations., * Provide observability strategies for infrastructure (servers, storage, cloud), applications (microservices, APIs), and networks (LAN/WAN, SD-WAN). Collaborate with DevOps, SRE, and IT operations teams to ensure end-to-end visibility and reliability.

• Design and architect to deliver end-to-end AIOps and observability solutions, covering telemetry collection, ingestion, correlation, analytics, dashboards, and operational workflows.
• Design and architect AIOps solutions using industry-leading platforms like OpenAI, AWS Bedrock, Google Gemini, Anthropic, and similar technologies. Develop predictive analytics and anomaly detection models to proactively identify and resolve operational issues.
• Guidance to onshore and offshore solution teams through requirement understanding, solution creation, estimation, and defining operating model; support RFP solutioning with architecture, roadmap, and estimates.
• Design and recommend integrations between monitoring/observability platforms and ITSM tools using APIs and service interfaces.
• Integrate observability tools with ITSM platforms and automation workflows. Enable automated root cause analysis and remediation using AI/ML models. Define self-healing and runbook automation
• Collaborate with business and IT teams to identify key metrics and integrate them into dashboards and alerting systems.
• Establish observability standards, KPIs, and SLAs for performance and availability. Ensure compliance with security and regulatory requirements in monitoring solutions.

This role requires expertise in leading observability platforms and hands-on experience in IT operations, combined with the ability to integrate AI-driven solutions for IT Operations (AIOps) using cutting-edge technologies such as LLMs, agentic frameworks, and industry-leading platforms like Anthropic, OpenAI, Bedrock, Gemini, and others. This role requires strong customer-facing capabilities, including architecture defense, RFP solutioning, and leadership of onshore and offshore solution and delivery teams., * 10+ years of experience in IT operations, managed services, infrastructure, cloud and application support or transformation roles with significant architecture responsibility.

• Strong Hands-on experience implementing AIOps and observability solutions across multiple observability platforms (e.g., Grafana, Datadog, Splunk, Dynatrace, ScienceLogic, Solarwinds).
• Strong experience in integration of monitoring, event management, and automation into ITSM platforms and dashboard developments
• Strong experience in automation and orchestration driven through AI, including solutioning with scripting techniques
• Experience in solution design using GenAI and agentic AI use cases in IT operations ex: automated triage, knowledge generation, and runbook generation, assisted AI.
• Communication, offshore management and stakeholder management skills, present, influence, and defend technical solutions with customers and executive audiences.