Technical Program Manager

Engineering Program Management ( 60-70% of time)

• Project Coordination: Own the day-to-day tracking of project schedules, milestones, and deliverables across active programs, working in close partnership with the engineering team.
• Customer Interface: Own all day-to-day customer communication on engineering projects - managing expectations, providing status updates, and resolving issues before they reach the engineering team.
• Scope & Risk Management: Identify project risks early, drive mitigation plans, and maintain clear scope boundaries to protect engineering focus.
• Cross-Functional Coordination: Align engineering, purchasing, and production around shared timelines and resource needs.
• NPI Support: Guide new product introduction (NPI) engagements from initial customer inquiry through design handoff and first production, ensuring smooth transitions at each stage.
• Documentation & Change Control: Own engineering change orders, action item tracking, and project documentation to ensure nothing falls through the cracks.
• Process Improvement: Continuously identify and implement workflow improvements that reduce administrative overhead for the engineering team.

Customer Engagement & Revenue Growth ( 30-40% of time)

• Relationship Management: Build and maintain strong relationships with key accounts, serving as a technically credible point of contact who understands both customer needs and Crystalfontz capabilities.
• Opportunity Development: Identify expansion opportunities within existing accounts and surface new business leads through customer interactions.
• Technical Quoting Support: Assist in developing quotes and proposals for custom or complex display solutions, translating customer requirements into actionable project scopes.
• Voice of Customer: Capture and communicate customer feedback and market signals to inform product roadmap and business strategy.
• Account Health: Monitor customer satisfaction and proactively address concerns to improve retention and grow wallet share., * Setting: This position is located at our Spokane, WA facility and requires full-time, on-site presence five days per week. Remote and hybrid arrangements are not available for this role.
• Physical Requirements: Primarily office-based work - sitting at a computer 90%+ of the workday.
• Team Size: You'll be joining a focused team of approximately 12 people. Everyone contributes; no role is purely administrative.

First-Year Success Metrics

• Engineering Bandwidth: Engineers spend measurably less time on customer communication and administrative tasks.
• Project Delivery: Active engineering programs run on schedule with proactive customer visibility and fewer reactive escalations.
• Customer Relationships: Key accounts report stronger communication and a more responsive experience with Crystalfontz.
• Revenue Contribution: Identifiable expansion opportunities are developed within the existing account base.

Pay: From $100,000.00 per year

The Technical Program Manager is the primary interface between Crystalfontz's engineering team and its customers. This role exists to protect engineering bandwidth - absorbing the coordination, communication, and administrative work that currently pulls engineers away from technical execution - while simultaneously driving deeper customer engagement and revenue growth. The ideal candidate is technically fluent, customer-savvy, and thrives on bringing order to complex, multi-stakeholder environments., * Engineering Degree: Bachelor's degree in Electrical Engineering, Mechanical Engineering, Computer Engineering, or a closely related technical discipline; or equivalent experience. [Required], * Technical Customer-Facing Role: 3-5+ years in a role that required direct, professional engagement with B2B customers in a technical or manufacturing environment (e.g., applications engineering, technical sales, engineering project management, customer program management). [Required]

• Project or Program Management: Demonstrated experience managing multiple concurrent technical projects with competing priorities, hard deadlines, and cross-functional stakeholders. [Required]
• Small-Company Environment: Prior experience working in a company of fewer than 50 employees, or equivalent experience operating with high autonomy and limited administrative infrastructure. [Preferred]
• Technical Documentation: Ability to read, interpret, and communicate about datasheets, BOMs, engineering drawings, and product specifications. [Preferred]
• Electronics or Hardware Industry: Background in electronics manufacturing, embedded systems, display technology, or similar technical hardware fields. [Preferred]
• Formal PM Methodology: PMP certification, Agile/Scrum training, or demonstrated use of structured project management frameworks. [Preferred]

Skills

• Professional Communication: Exceptional written and verbal communication skills. Must be able to produce clear, professional written correspondence and conduct effective technical conversations with both engineers and non-technical stakeholders. [Required]
• B2B Customer Management: Proven ability to manage professional engineering accounts - setting expectations, navigating difficult conversations, and maintaining relationships under pressure. [Required]
• Detail Orientation & Follow-Through: Disciplined approach to tracking open items, documentation, and commitments. Nothing falls through the cracks. [Required]
• Systems Proficiency: Working experience with ERP, CRM, or project management tools. Google Workspace proficiency expected. [Required]

Tuition reimbursement, 401(k), Health insurance, Retirement plan, 401(k) matching, Paid time off, Vision insurance, Dental insurance, * 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Crystalfontz was started with a simple goal: to sell quality products, provide great service, and build the kind of low-stress, collaborative environment the owners actually wanted to work in. Because we are a small team, every person is a vital link in the chain; we rely on each other to work well together and keep that chain strong. We believe that when the company succeeds, everyone should, which is why all employees are eligible for our generous profit-sharing plan. We also offer a competitive PTO plan, 12 paid holidays, a retirement match, and full health, dental, and vision insurance covered by the company. If you're looking for a place where you can do technical work that matters, build real customer relationships, and actually enjoy coming to work, we'd love to hear from you.