ServiceNow CMDB Governance Lead

AIQIP Inc. is hiring a ServiceNow CMDB Governance Lead for enterprise engagements. This role will lead the governance, quality, and strategic alignment of the ServiceNow CMDB, ensuring adherence to CSDM and enterprise-wide data standards.

Responsibilities

Define and enforce CMDB governance policies, standards, and processes

Drive data quality, normalization, reconciliation, and compliance

Monitor CMDB health KPIs (accuracy, completeness, duplicates, etc.)

Align CMDB with CSDM and enterprise service architecture

Collaborate with Discovery, Service Mapping, and integration teams

Lead governance forums, stakeholder engagement, and training

Implement automation for validation, certification, and reconciliation

10+ years in ITSM/ITOM environments

Strong expertise in ServiceNow CMDB, Discovery, Service Mapping, CSDM

Experience in governance frameworks, audits, and data quality management

ITIL v4 preferred; ServiceNow CSA required (CIS preferred)

Strong stakeholder management and communication skills