IT Onboarding/Technical Specialist

We are seeking a detail-oriented Technical Specialist / IT Operations Analyst to support employee onboarding and system access provisioning within a utility environment. This role focuses on ensuring timely and accurate access to enterprise systems for new and existing employees, while maintaining compliance with security and governance standards., * Manage user access provisioning and onboarding activities for new hires and existing employees

• Submit, track, and resolve access requests ensuring Day 1 readiness
• Troubleshoot and resolve system access and provisioning issues
• Collaborate with IT teams, hiring managers, and stakeholders for smooth onboarding
• Validate job templates and ensure accuracy of access roles and permissions
• Monitor and manage requests via ticketing systems and shared mailboxes
• Ensure compliance with security, governance, and access control policies
• Provide timely updates and maintain clear communication with stakeholders

• Experience in IT support / application support / access management / provisioning
• Strong knowledge of user onboarding and identity/access management (IAM)
• Hands-on experience with tools like SAP, SuccessFactors, ServiceNow, Remedy, or similar
• Strong troubleshooting and problem-solving skills
• Excellent communication and coordination skills
• Ability to manage multiple tasks with high attention to detail

Preferred:

• Experience in Utility / Energy domain (Transmission & Distribution - T&D)
• Familiarity with enterprise onboarding and provisioning processes
• Experience working in fast-paced, cross-functional environments