Tier 2- Tier 3 Remote and Onsite IT Administrator (local Applicants Only)

SJC Technology Inc. is seeking a skilled and motivated IT Support Technician to join our growing team. We are a veteran-owned Managed Service Provider (MSP) based in Fort Myers, delivering world-class IT solutions to small and medium-sized businesses across Southwest Florida and beyond.

What You'll Do:

• Provide both onsite and remote support to clients for hardware and software issues.
• Troubleshoot Windows desktops/laptops, printers, and peripheral devices.
• Set up, configure, and maintain Microsoft Office 365 accounts and services.
• Assist in configuring and maintaining networks, firewalls, routers, and switches.
• Provide Help Desk support and respond to client tickets in a timely manner.
• Monitor and manage antivirus platforms across client systems.
• Educate clients on cyber security best practices and awareness.
• Collaborate with the internal team on IT projects and proactive system maintenance.

• 2+ years of experience in IT support or as a technician, preferably in an MSP environment.

• Strong knowledge of:

• Windows OS and Microsoft Office 365 setup and troubleshooting

• Network setup, configuration, and troubleshooting (LAN/WAN, firewalls, etc.)

• Antivirus management and endpoint protection solutions

• Cyber security awareness principles

• Ability to clearly communicate technical issues to non-technical users.

• Strong organizational skills and self-motivation.

• Reliable transportation and willingness to travel to local client sites as needed.

Nice to Have:

• Certifications like CompTIA A+, Network+, Microsoft 365, or equivalent.
• Experience with ticketing systems and remote management tools

Join a team that values integrity, precision, and customer satisfaction. If you're passionate about tech and thrive in a dynamic, client-focused role - we want to hear from you!

Job Types: Full-time, Permanent

Pay: $20.00 - $24.00 per hour

Benefits:

• Paid time off