IT Support Specialist Level 1

Provides technical support for computers and associated networks. Installs, troubleshoots, services, and repairs computers, PC software, printers, cables, and network connections.

Reporting Structure

The IT Support Specialist Level 1 will report to the IT Manager.

Shift:

Monday-Friday, 7am-3:30pm, * Work closely with the IT Manager on Projects.

• Provides computer, hardware, and software support. Installs and services software.
• Printer troubleshooting.
• Connect computers and terminals to existing data networks.
• Instructs users in the use of computers and networks.
• Responds to and resolves troubleshooting tickets.
• May be assigned to work on special projects.
• Patching of systems in support of cyber security.
• Some travel between the different PCC sites may be required.
• Other duties as assigned.

Do you have experience in Windows?, Do you have a Bachelor's degree?, * Microsoft Office 365

• Microsoft Software Center / SCCM deployments
• Microsoft Teams
• Windows 10/11/Server OS
• MS Windows Active Directory administration.
• ERP and Ticketing system experience.
• Hardware and software troubleshooting experience.
• Creative problem-solving skills with strong troubleshooting skills.
• Ability to deliver excellent customer service to users with various levels of computer knowledge.
• Ability to take direction well and be a motivated self-starter.
• Must be open and excited to learn new technologies.
• Must have strong communication skills, both written and oral.
• Should be customer service-oriented and learn techniques to best serve clients.

Years of Experience

• 1 to 2 Years in related field

Level of Education

• BA or BS in Computer Science or equivalent work experience

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance
• Paid holidays, For informational purposes only, the range of pay for this role is $25 to $31 US Dollar (USD) Hourly based on a variety of factors. For informational purposes only, this role is eligible to participate in the Company's Quarterly Cash Bonus Plan, paid out at the quarterly bonus factor of 1X the Company's bonus multiple, based on the Company's performance in the applicable quarter. Employees will receive 120 hours paid time off every year. Employees will also receive 10 paid holidays. Employees (and their families) are eligible to participate in the company's medical, dental, vision, and basic life insurance. Employees are eligible to enroll in the Company's 401(k) plan.

With more than 120 operations and approximately 20,000 employees worldwide, Precision Castparts Corp. is the market leader in manufacturing large, complex structural investment castings, airfoil castings, forged components, aerostructures and highly engineered, critical fasteners for aerospace applications. In addition, we are the leading producer of airfoil castings for the industrial gas turbine market. We also manufacture extruded seamless pipe, fittings, and forgings for power generation and oil & gas applications; commercial and military airframe aerostructures; and metal alloys and other materials for the casting and forging industries. With such critical applications, we insist on quality and dependability - not just in the materials and products we make, but in the people we recruit. PCC is relentless in its dedication to being a high-quality, low-cost and on-time producer; delivering the highest value to its customers while continually pursuing strategic, profitable growth.