Help Desk Tech 1

Provide first-line technical support for faculty, staff, and students. Act as a bridge between initial triage and advanced technical support, ensuring issues are accurately diagnosed, documented, and resolved or escalated efficiently. Deliver excellent customer service with professionalism and clarity., * Provide technical assistance and support for issues related to computer systems, software and hardware.

• Respond to issues in person, on the phone or through remote support tools.
• Install, modify, and repair computer hardware and software.
• Troubleshoot and resolve problems with Local Area Networks (LAN), Wide Area Networks (WAN) and other wired and wireless networking systems.
• Follow-up with users to ensure issues are resolved., All employees are responsible for maintaining an environment that is free from discrimination, intimidation, harassment, including sexual harassment., * SEU promotes a safe working environment. Employees are responsible for completing assigned tasks safely and efficiently, and supervisors are responsible for creating and maintaining a safe work environment.
• Employees must report any unsafe work conditions or practices, as well as any near-miss incidents, to their supervisor and Risk Management.
• Work-related injuries must be immediately reported to Security and Human Resources. When life or limb are at risk, please dial 911. Supervisors and employees should ensure that injury/accident reports are submitted to the Office of Human Resources within 24 hours of the incident.
• Emergency Employees report for or must remain at work in emergency situations. Dismissal or closure announcements do not apply to this position, unless instructed otherwise by your direct supervisor or a member of the Leadership Team.

Do you have experience in Windows?, Do you have a High school diploma or GED?, Required Education:

High School/GED

Preferred Education:

Associates Degree in Computer Science, Business or Information Technology

LICENSES/CERTIFICATIONS

IT Technical Certificates are preferred

EXPERIENCE

Required:

One year of helpdesk related experience

Preferred:

Two or more years of helpdesk related experience, * IRM knowledge and experience with a Microsoft Windows Active Directory domain.

• On-call availability.
• Proficient in Microsoft Office suite.
• Knowledge of Windows, Apple, and Android operating systems.
• Ability to multitask. IT experience in a Professional/Business environment

Preferred:

• Proficiency in Mac OS and IOS
• Proficiency in Microsoft Windows
• A+ Certification
• Experience in higher education processes and procedures, Lift 30 to 40 pounds