Tier 2 Support

Role: 2nd Line Technical Support Engineer - Temp-to-PermLocation: Knutsford, Cheshire (5 days onsite)Contract: Temp-to-perm - initial contract with view to permanentDay Rate: £180 - £220/day (Inside IR35, via umbrella)Perm equivalent on conversion: £29,000 + clear progressionShifts: Rotating shift pattern - 06:00-14:30 / 14:00-22:30 / nights (9-5 for the first two weeks during onboarding)Start: Immediate, Resolving Level 2 tickets, incidents and escalations within SLA Troubleshooting complex system, network and platform issues using logs, monitoring tools and your own diagnostic instincts Performing intermediate configurations, installations and updates across hybrid cloud and on-premises systems Producing root cause analysis on recurring issues and feeding improvements back into the team Supporting CI/CD pipelines and infrastructure-as-code tooling under guidance from senior engineers Escalating only the most advanced cases to L3 - with full context captured Contributing to the knowledge base and post-incident reviews

2+ years supporting enterprise IT infrastructure Strong working knowledge across Windows Server (), Linux (RedHat), SQL Server, Active Directory and Networking Familiarity with Azure (or another major cloud) and containerisation (Docker / Kubernetes) Scripting in at least one of PowerShell, Python or Bash Experience working to SLAs/KPIs in a ticketed environment

Nice to have:

Exposure to Terraform / Ansible Voice recording platforms, IP networks or storage tech ITIL Foundation, Microsoft Azure certs, or a CS/IS degree

The kind of person we need: reliable, methodical, good with people as well as systems. Comfortable owning a problem and seeing it through. Happy to learn from the engineers around you rather than just executing the JD.

Temp-to-perm structure - you get to see the team and tech before committing, and they get to see you. Win-win. Genuine progression - small engineering team that's actively growing. Clear paths into L3, R&D or other parts of the business. Real learning environment - you'll work alongside experienced engineers on a broad tech stack rather than being siloed. Stable shift pattern - once you're allocated a shift, you stay on it (with flexibility for cover)