IT Technician

Harrogate College is located at Hornbeam Park with good transport links, including nearby train services, regular bus routes, and easy road access via the A61 and A1(M). What You Will Do

• Install, configure, test, maintain, and repair IT/AV hardware, operating systems, and software for desktops, laptops, mobile devices, telephony, and classroom technologies.
• Provide customer-focused technical support in line with departmental service standards.
• Deliver diagnostics, troubleshooting, and repair services for IT hardware and multimedia/assistive technologies.
• Support and maintain classroom technologies including projectors, TVs, interactive whiteboards, audio systems, and assistive equipment.
• Perform regular maintenance to ensure all IT and AV equipment operates to a high standard.
• Liaise with third-party suppliers to ensure timely hardware repairs and service delivery.

Do you have experience in macOS?, * Level 3 qualifications in English and Maths, with an IT related qualification or proven experience in an IT Service Support role.

• Proven ability to deliver exceptional customer-focused IT/AV support services with high levels of customer satisfaction.
• Strong knowledge and technical support experience across operating systems including Microsoft Windows, Apple macOS/iOS, Google ChromeOS and supporting software applications including Microsoft Office, Google Workspace, Adobe Creative Cloud, antivirus software, internet browsers, streaming platforms, and cloud services.
• Experience installing, configuring, and supporting multimedia and assistive technology applications such as TextHelp Read & Write and Dragon NaturallySpeaking.
• Skilled in installation, configuration, maintenance, and troubleshooting of IT hardware including PCs, laptops, mobile devices, VoIP telephones, mobile phones, and printers.

The group offers a range of excellent benefits, including:

Annual leave: Curriculum and Management: 44 days plus bank holidays Curriculum support and business support: 39 days plus bank holidays

Pension schemes with generous employer contributions: Teachers' Pension Scheme Local Government Pension Scheme People's Pension Scheme

CPD opportunities: Annual staff conference plus 2 additional staff development days. Qualifications including PGCE, Apprenticeships, Leadership and Management courses.

Employee wellbeing initiatives: Family Friendly Policies, discounted onsite spa (Printworks) and gym (Park Lane).

Travel and commuting: Discounted travel available through Metro card, Northern Rail, First Bus, Arriva Bus and Cycle to work schemes.

Flexible and hybrid working opportunities: Please speak to the recruiting manager regarding flexible opportunities as these differ between roles. About the Role

Luminate Education Group is a collective of education providers based in Yorkshire with one clear purpose: to make a positive difference to people's lives through genuinely transformative education and training. We offer a wide range of job vacancies across our business support functions - Finance, Human Resources, ITSS, Marketing, Communications, Executive Support, Estates and Food Services. Our large size and diverse range of member organisations means there are always exciting opportunities to progress. As an education provider, we are committed to lifelong learning and investing in our workforce, and you'll have access to a broad variety of training and professional development designed to help you continually develop and grow. Luminate Education Group consists of; Harrogate College, Keighley College, Leeds City College, Leeds Sixth Form College, Pudsey Sixth Form College, Leeds Conservatoire and University Centre Leeds.